Anna Gorobets Email & Phone Number

United States

United States

Responsible for:- establishing and achieving unit metrics and success goals;- reviewing process and policy compliance, reviewing output and customer satisfaction; - evaluating, grooming and training team members and tools;- researching, documenting and deploying improvements to systems, tools, products and processes;- liaising with internal development and technical teams - data and metrics analysis, preparing reports and presentations to C-Suite level;- acquiring and coordinating between team members in support of service execution, establishing training/coaching infrastructure; - direct consumer support, including inbound request support and survey submission quality compliance- extensive hands-on experience with Zendesk, Confluence, Jira, G-Suite.

Kyiv

Responsible for:- record-keeping, file keeping of accounts for International Development Resources Ltd. company- investment business plans development - maintaining and enhancing the working environment of the IDR company- raising purchase orders, expense claims and arranging invoices

Kyiv

Responsible for:- carrying out market researches related to the Ukrainian social and economic situation;- Ukrainian legislation changes monitoring and providing corresponding researches and reports;- researches of the products and services offered by Ukrainian and foreign banks;- informing Clients about the services and products of the Bank;- assisting to interested investors to/from Ukraine, Cyprus in case assistance of the Representative Office is required.

Kyiv

August 2015 – December 2016Head of the bancassurance department - 1 employee under subordinationActing Director of the corporate sales support department - 24 regional managers under subordinationFebruary 2014 – July 2015 Leading specialist of bancassurance departmentResponsible for: - maintenance of databases, CRM-system, and reports upon terms of cooperation with banks and other partners;- conclusion of agreements with the banks, as well as the cooperation, agency, and insurance contracts;- analytics of the company cooperation with banks (including the regional level of cooperation);- ensuring of efficient allocation of deposit resources;- holding the procedure of company accreditation in banks;- organization and implementation of payment settlements with banks;- development of analytical reports, commercial proposals, presentations, etc.- technical and operational support to regional offices in terms of cooperation with banks and other corporate clients;- analytical study of the banking services market, assessment of the activity of Ukrainian banks;- development of new insurance products for the corporate sales department in collaboration with the underwriting department and board of directors followed by the organization of responsible regional managers’ training and constant control of new product’s sales stats;- development of a new CRM-system in collaboration with the IT-department for the corporate sales department and further training of regional managers on the use of the system with subsequent control of the data fulfilled in the CRM by responsible officers.

Kiev Region, Ukraine

August 2012 – February 2014 Head of the contractual department – 2 employees under subordinationApril 2011 – July 2012 Leading specialist of contractual departmentResponsible for:- researching of Ukrainian market of assisting companies (including technical and medical services);- preparation of labor contracts, turn-key contracts, agreements on services providing, lease agreements, cooperation agreements, etc.;- laying, maintenance and drafting contracts with external contractors of the company (medical performers: hospitals, pharmacies, medical centers, etc.; technical performers: service stations, car dealers; insurance companies, etc.);- participation in conferences and meetings held by the contractors of the company;- creation of presentations, designing the web site of the company (http://www.euassist.com.ua/).

Kiev Region, Ukraine

Responsible for:- conclusion and registration of contracts of compulsory and voluntary insurance, additional agreements, etc.;- clients consulting on questions of insurance terms and quotation of risks;- formation of potential Clients databases;- preparation of the document package for participation in tenders;- maintaining registers of regular payments, accounting reports, etc.;- preparation of the commercial proposals for potential clients.

Master'S Degree, International Economics

- Diploma of the winner of the 73rd conference of KNEU students. - Diploma for the third place in the subsection “Economic history.

Master'S Degree, Law