•Responsible for the overall performance of the KitchenAid Demonstration Program and for the achievement of the KPIs ensuring all field activities are performed to the highest standard of excellence.•Analysis of qualitative and quantitative data into meaningful reports to relevant stakeholders in terms of performance and development of program with reference to future recommendations.•Building and maintaining strong working relationships with clients that are based on an… Show more •Responsible for the overall performance of the KitchenAid Demonstration Program and for the achievement of the KPIs ensuring all field activities are performed to the highest standard of excellence.•Analysis of qualitative and quantitative data into meaningful reports to relevant stakeholders in terms of performance and development of program with reference to future recommendations.•Building and maintaining strong working relationships with clients that are based on an understanding of the clients future goals by developing of initiatives that improve the performance of the team by reducing costs and increasing program value.•Ensure the team is providing a valuable service to stores and their customers and that leaves clients highly satisfied with the execution at field level.• Responsible for staff recruitment development, territory management, scheduling and associated financials. Show less

• Consulting and completing budgetary goals for the Zoo Friends Office; involving implementationof promotional strategies and monitoring Guest responsiveness.• Management of Zoo Friend membership accounts, working towards KPI’s with a strong focus onclient retention and up selling whilst maintaining customer satisfaction.• Successfully work toward KPI's regarding client retention, increasing client engagement as wellas identifying areas of growth within existing… Show more • Consulting and completing budgetary goals for the Zoo Friends Office; involving implementationof promotional strategies and monitoring Guest responsiveness.• Management of Zoo Friend membership accounts, working towards KPI’s with a strong focus onclient retention and up selling whilst maintaining customer satisfaction.• Successfully work toward KPI's regarding client retention, increasing client engagement as wellas identifying areas of growth within existing members.• Embodying the Taronga Vision by delivering a superior level of customer service throughpassion, expertise and optimism. Show less