I have over 30 years in the retail industry, I have wealth of knowledge. I am able to work both independently and as part of a team. Being a quick learner and having strong computer abilities are essential qualities in todays retail landscape. My commitment to customer satisfaction is evident. Handling complaints and ensuring smooth operations directly impacts the customer experience. I am reliable and focused on work to contribute to a positive work environment.The last decade as a Senior Officer demonstrate my leadership and organizational skills. Handling HR-related administration for staff across 54 branches. Managing customer complaints, queries and refunds as well as being part of a team who was supporting staff to these branches and to make sure customer satisfaction are met. I am familiar with SAP-ERP, Microsoft Excel and Word and this positions me well for administrative tasks. These skills are crucial for maintaining efficient processes and accurate records.Based on my background I would be and asset to any company. My experience and skills align well with administrative and customer services roles.