Anna Head Email & Phone Number

Remote

• Support Scrum team in designing and developing client-focused website, driving strategic marketing enhancement that boosts sales and results in 40% increase in revenue at launch.
• Remove impediments throughout sprints, achieving 20% reduction in workflow disruptions and strengthening team's operational efficiency.
• Develop performance dashboard to track progress, introduce comprehensive metrics, and provide stakeholders with data-driven forecasts that guide project decision-making.
• Collaborate with Product Owner to effectively prioritize and refine features and user stories, aligning project deliverables with business objectives and maximizing customer value.
• Facilitate full spectrum of Scrum Events—including Sprint Planning, Daily Standups, Sprint Review, and Retrospectives—creating environment that encourages team cohesion and continuous improvement.
• Conduct thorough end-to-end testing and promptly report bugs, enabling development team to resolve issues swiftly and maintain high product quality.

• Supervised intake processes and facilitated family team meetings to empower parents with essential resources for reunification, strengthening family support networks and continuity of care.
• Spearheaded transformative initiative to streamline county systems by eliminating data duplicates and migrating information, optimizing tracking from initial adoption call to case completion, and improving efficiency.
• Developed and implemented updated call script that reduced average call durations from 15 minutes to 5-8 minutes.
• Led adoption of conflict management strategies across regional teams to promote cohesive, psychologically safe environment, supporting collaboration and reducing workplace conflicts.
• Conducted workshops to streamline report documentation processes, achieving 30% reduction in report completion time and enhancing workflow efficiency across operational queues.

• Drove transparency and expedited decision-making by leading 10+ weekly meetings, fostering clear communication across project teams.
• Implemented route optimization strategies that reduced average delivery times by 10%, ensuring timely service delivery.
• Created and managed logistics project plans, proactively resolving conflicts and mitigating risks to achieve on-time, within-budget project completion.
• Collaborated with maintenance teams to reduce vehicle downtime by 15%, maintaining fleet readiness and supporting budget objectives through effective vendor management and contract negotiations.