Serve as a trusted advisor and point of contact for customers, ensuring their success and satisfaction with McGraw Hill's educational solutions.Build strong relationships with customers, understanding their unique needs and challenges.Collaborate with customers to develop customized implementation plans and provide guidance on best practices.Conduct regular check-ins and progress reviews to assess customer satisfaction and address any concerns or issues.Deliver training sessions and professional development workshops to help customers maximize the value of McGraw Hill's products and services.Utilize customer success software, including Gainsight and Salesforce, to track customer engagement, analyze data, and proactively address customer needs.Analyze customer data and usage patterns to identify opportunities for improvement and make data-driven recommendations.Collaborate with internal teams, such as product development and sales, to advocate for customer needs and drive product enhancements.Proactively identify and address customer renewal risks, working to ensure high customer retention rates.Stay up-to-date with industry trends, educational practices, and technology advancements to provide informed guidance to customers.

Coached and advised ELA, Social Studies, and Science teachers across 6 secondary sites that lead to 20% increase in reading growth as measured by benchmark assessments.Employed equity gap analysis when reviewing data and developed a plan to address said gaps.Designed quality instructional resources in a cross-curricular capacity across ELA, Social Studies, and Sciencealigned to state standards in order to address the diverse needs of learners.Coached teachers to improve practices through professional development and modeled instructional practices. Worked with district leaders to identify instructional needs and modeled effective learning practices through professional development and one on one coaching.Developed staff members' attitudes, skills and knowledge through various professional development targeted topics.Assessed literacy needs of school by reviewing student data and current curriculum. Developed quarterly assessments to track student success in order to drive improvements. Set measurable goals with teachers to improve student performance by 20% per trimester. Identified instructional needs and built consensus on solutions with multiple stakeholders by analyzing MAP data, benchmark assessment data, and state testing data.

Collaborated with colleagues in developing benchmark lessonsand identifying curriculum needs of faculty.Built and delivered learning content according to priority andscope.Managed multiple concurrent projects and consulted acrossorganizations to determine objectives.Employ technology in the classroom to enhance instructionEvaluated academic skills of each student through verbalassessments, graded assignments and standardized tests.Led interesting and diverse group activities to engage students incourse material.Encouraged independent thought, good judgment and expressionof original ideas.Completed in-service and additional training to maintainprofessional growth.Utilized multimedia strategies and technology to conveyinformation in fresh and interesting ways.Cultivated relationships with parents for complete supportnetwork.

Provided one-on-one attention to students, while maintainingoverall focus on entire group.Established positive rapport with all students and parents throughhome calls and email.Encouraged independent thought, good judgment and expressionof original ideas.Promoted effective verbal and written communication throughlistening, speaking, reading and writing practice.

Design scaffolds to meet the needs of English language learnersMaintained a positive collaborative learning environment for allstudents using consistent and fair rules, consequences, and rewards

Effectively manage class size of 30 + students while employing avariety of techniques to maintain student engagementDesign a curriculum plan adhering to the California StateStandardsConduct assessments to modify curriculum as needed

Conduct needs assessment to design a variety of curriculum foreach student's needsEvaluated academic skills of each student through verbalassessments, graded assignments and standardized tests.Built learning and citizenship skills to help with personal growthin addition to increasing academic knowledge.

The Mississippi Teacher Corps is the most competitive alternate-route teaching program in the country. It is a two-year program that recruits recent college graduates to teach in critical-shortage areas in the Mississippi Delta.