Anna Higgins Email & Phone Number

Western Springs, Il, Us

Founded in 2020 to amplify, engage with, and invest in diverse and established organizations and to empower ice skaters.

Charlotte, Nc, Us

Chicago, Illinois, Us

Ensure the team understands company’s goals, incentives, and industry trendsMaintain a positive and healthy work environment for my teamDocument individual achievements, policy violations, and performance improvement plans in WorkdayDeliver reviews and scheduled bi-weekly meetings to discuss performance and personal goals Develop personal and professional relationships across departments and with customer contactsRefine daily tasks and inefficiencies to reduce out of pocket expenses Oversee the team’s book of business for 23 customersCollaborate with upper management, sales, and our pricing team for customers’ RFPsProvide creative products and solutions for our customers’ needs Assign operational tasks to team members that lead to overall strategyConduct calls internally and externally about accounts’ strategies, progress, trends, and KPIs Mentor the team on how to prioritize different customer issues and find a solution in an efficient mannerRaised our KPIs for one of our largest food customers from 87% in Q3’ 2023 to 94% in Q1’2024Organized a drop-trailer specialty project that consisted of 1194 shipments in Q3’ 2023Generated $31.9 million in revenue and $5.5 million in gross margin across our accounts in 2023Decreased unpaid and aging invoices by 40% to ensure we receive payment during 2022-2023Coordinated a holiday project that successfully shipped 1042 loads for our pet supplies customer in Q4’2022Exceeded our team’s gross margin goal by 190% in Q4’ 2022

Chicago, Illinois, Us

• Assisted my team to generate $10.5 million in revenue and $1.7 million in gross margin during Q4 2020• Re-strategized operations to accommodate customers’ needs during Covid-19 • Improved efficiency in receiving faster updates from carriers on customers’ loads by 35% in March 2020• Sent daily reports to ensure customer and carrier rates were being adjusted to the market to protect gross margin• Increased gross margin by 38% from November 2020 to December 2020 for our largest flatbed freight account• On-boarded a new account in February 2019 and grew the volume of freight by 78% from January 2019• Communicated new strategies and ideas within my team to improve our KPI’s for our customers • Collaborated with different internal departments to ensure that customers’ needs were meeting met • Understood market trends to accurately price customers’ freight • Resolved issues for customers and carriers quickly and effectively to ensure product is delivered• Established strong relationships with customers’ logistics teams, planners, and facilities • Extracted and analyzed data to present progresses or issues on accounts to management on a monthly basis • Assisted HR with prospective employee interviews • Used leading edge technology on a daily basis

Notre Dame, In, Us

-Taught children and adults the basic skills of figure skating -Organized personal lesson plans per student

Chicago, Il, Us

-Performed audits of client wire transfer set ups from $500 to $5B -Analyzed legal agreements for over 600 blocked and pledged accounts to avoid lawsuits against the bank-Participated on client conference calls to learn clients’ needs-Compiled pricing proformas for current or prospective clients’ accounts

Austin, Texas, Us

-Worked directly with a Vice President for exposure to his responsibilities-Participated in client meetings to better understand needs assessments-Worked at the Las Vegas, NV and Westchester, IL locations

-Gained experience in several areas of the company through a multi-faceted approach to my internship-Traveled for exposure to onsite projects in New Orleans, LA