- Serve as the lead point of contact for all customer account management matters- Build and maintain strong, long-lasting client relationships- Negotiate contracts and close agreements to maximize profits- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Resolve complaints by investigating issues and composing responses; referring non-standard complains and potential lawsuits to legal or government affairs departments.- Maintain quality service by monitoring standards; advising supervisor of potential problems.- Prepare reports by collecting and analyzing information- Update job knowledge by participating in educational opportunities.- Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.