• Ensure proper presentation, organization and replenishment of stock.• Provide customers with outstanding support by listening to their requests, suggesting merchandise meeting customers’ requirements and budget.• Execute daily/weekly/monthly sales goals• Attend monthly meetings and product training classes to maximize sales.

• Coordinated an effective & efficient admission process for a 60 bed rehab hospital for all patients by receiving referrals, gathering and verifying pertinent information as needed.• Verified insurances; to include Medicare, Medicaid and commercial insurances alike.• Performed Pre-Certifications with commercial insurances for acute rehab.• Managed ORBIT system.• Provided accurate and complete data input for precertification requests and for providing excellent customer service/relationship building. • Input demographic information, to include insurance, into database. Followed up on missing information to ensure information was received and documented in timely manner.• Ensured data integrity and protection of sensitive information (HIPPA).

• Developed and executed quarterly sales plans; responsible for revenue growth to exceed sales quotas (by up to 142%) for the company’s core and priority products. • Completed data analysis and interpretation to identify prospects, prioritize and develop referral customer base to meet territory growth goals. Provided updates to management verbally and in writing.• Made sales calls to existing customers and cold calls to new potential customers, while providing cost/value proposition for high priority products. • Scheduled appointments & educated referrals on levels of equipment to include to benefits, eligibility criteria and delivery timeframes.• Skilled at building relationships, with key facility staff, in order to achieve predetermined goals.• Supported and implemented marketing plans, promotions and new product launches.

• Interviewed vendors to obtain cost, availability, quality and quantity for durable medical equipment and clothing lines. • Utilized Microsoft Office, composed letters and/or memos, checked for grammatical errors and content.• Ensured store prices were in compliance with insurance allowable reimbursements. • Increased DME retail sales on a monthly basis.• Added retail store into inventory; wholesale costs vs. retail costs, and established inventory criteria for auto generated ordering to ensure inventory levels were kept at par.• Responsible for daily cash, checks, and credit card receipts.• Maintained and balanced petty cash bank and authorized disbursements.• Trained new customer service representatives on point of sale system.

• Vcall was a technology company that provides instructional & educational seminars (webinars) on the internet for companies in lieu of on-site trainings.• Instructed world-wide presenters, including doctors, lawyers, and industrial specialists, the use of Vcall technology for their seminars.• Created and maintained effective relationships with new and existing customers. Prepared reports, charts, and analyzed surveys of individual accounts to measure effectiveness & productivity of webinars as requested by customers and management.• Served as single point of contact for account base including all new sales orders, registration and configuration of each webinar, customer service, reservations, billing and account inquiries, and collection of past due accounts.

• Researched, verified, and assisted with collection of past due accounts. • Investigated and monitored delinquent accounts utilizing Microsoft Excel database.• Maintained a customer base of 275 large business accounts billing $3M in annual revenue.• Acted as a single point of contact for all new sales, moves, repair escalations, account and billing inquiries.• Used sales techniques to increase existing revenue within account base over 10% each year.• Prepared financial proposals, negotiated terms of contracts, consistently exceeding monthly retention revenue quota.• Retained client base by providing excellent customer relations.