• Utilizing Word, compose letters and/or memos, check for grammatical errors and content.• Answer telephone calls and assist with specific health care need or route to appropriate department.• During telephone conversations with patients, confirm demographic information is current. Input updated information in the PACWIN database.• Collect information concerning quality of durable medical equipment. Prepare reports and orally brief management with recommendations.• Review and interpret Medicare guidelines and changes to ensure compliance for reimbursement.• Conduct interviews with vendors to obtain cost, availability, quality and quantity for durable medical equipment and clothing lines. Present this information orally to management.• Educate patients on their rights and responsibilities and the Health Insurance Privacy and Portability Act (HIPPA).• Prepare daily and monthly sales reports for management’s review utilizing Excel.• Create in Excel a month-by-month spreadsheet featuring daily sales figures to manipulate data to view productivity, forecasting, and other trend setting sales patterns.• Extract data from computer systems & personal files and input detailed information into a database for customer/patient notification for Continuous Positive Airway Pressure (CPAP) supplies. Monitor and confirm that prescription & insurance information remains current.• Participate in the management of the retail side of the company to ensure sufficient inventory, timely deliveries, availability of specific equipment, and the general operation of the retail section.• Establish files for new patients; update existing files as needed.• Interface with customers for durable medical equipment (DME) and other retail items.• Responsible for daily cash, checks, and credit card receipts.• Call patient’s doctors to clarify prescriptions and/or update current prescriptions.• Prepare detailed written orders for physician’s signature.

• Vcall is a technology company that provides instructional & educational seminars (webinars) on the internet for companies in lieu of on-site trainings.• Calculated the means of attendees at webinars and provided this information to clients to justify their costs.• Instructed world-wide presenters, including doctors, lawyers, and industrial specialists, the use of Vcall technology for their seminars.• Developed and prepared questionnaires for surveys for use during the webinar and subsequent evaluations for attendees and calculated the means for use by client management. This resulted in high customer retention and customer satisfaction.• Scheduled and implemented webinars for individual customer directive s.• Provided proposals and contractual agreements utilizing Microsoft Word. • Established administrative billing and sales database for new accounts and updated account information within a database. • Produced specialty invoices and maintained monthly reports utilizing Microsoft Excel.• Created and maintained effective relationships with new and existing customers. Prepared reports, charts, and analyzed surveys of individual accounts to measure effectiveness & productivity of webinars as requested by customers and management.• Served as single point of contact for account base including all new sales orders, registration and configuration of each webinar, customer service, reservations, billing and account inquiries, and collection of past due accounts.

• Researched, verified, and assisted with collection of past due accounts. Investigated and monitored delinquent accounts utilizing Microsoft Excel database.• Maintained a customer base of 275 large business accounts billing $3M in annual revenue.• Acted as a single point of contact for all new sales, moves, repair escalations, account and billing inquiries.• Used sales techniques to increase existing revenue within account base over 10% each year.• Prepared financial proposals, negotiated terms of contracts, consistently exceeding monthly retention revenue quota.• Retained client base by providing excellent customer relations.• Awarded Client Solutions Specialist of the Month three times over the four year tenure.

• Served as vital member of account team responsible for account maintenance and revenue retention for premier and large national accounts including MCI WorldCom, UUNET, Nextel, and KMC Telecom. • Calculated pricing for “last mile” local and long haul/regional telecom services, including DS-1, DS-3, and Fiber Optic (OCn) solutions, in 44 cities.• Acted as single point of contact for complex installations and served as Tier II Level Escalation contract for order issue resolution.• Processed and disbursed customer surveys and monthly capacity report to Sales Support Managers and Customer Managers.• Employee of the Month – January 2002 and April 2002.

• Served as project manager for large wholesale customers which generated revenue in excess of one million dollars in monthly recurring revenue.• Tracked and managed all aspects of installations of intra and inter-city private line, international, internet, ATM and Frame Relay.• Worked directly with Local Exchange Carriers and outside vendors to ensure timely installation. • Interfaced with Implementation and Provisioning Specialists to resolve implementation issues such as capacity constraints, and non-performance of the regional Bell operating companies, and determined alternate solutions to provide service.• Provided written and oral reports to customers and sales teams and revenue backlog reports to management team.• Assisted in training new employees to the ARM Team.• President’s Club Award winner 2000.