As a Customer Service Supervisor at Walmart, I lead and supported the customer service team to ensure a positive shopping experience for our customers. Our role involved managing customer inquiries, resolving issues, and promoting a culture of exceptional service within the store. Supervise and motivate the customer service team, providing training, coaching, and performance feedback. Address customer complaints and inquiries, ensuring timely and effective resolutions while maintaining a friendly and professional demeanor. Monitor and enhance the customer service experience by implementing best practices and encouraging team members to go above and beyond for customers. Assist with the day-to-day operations of the customer service desk, including processing returns, handling cash transactions, and managing service-related tasks. Create and manage work schedules to ensure adequate coverage during peak hours and special events. Track and analyze customer service metrics, providing insights to store management to improve service quality and efficiency. Facilitate ongoing training sessions for new hires and existing staff to keep them informed about policies, procedures, and product knowledge. Work closely with other departments to ensure a seamless shopping experience, coordinating efforts during busy periods or promotional events. Accounting, dealing with counting a lot of money by hands doing audits on registers. Working on machines such as the self-check out, the ATM, and also the CoinStar machines.