Anna I.

Anna I. Email and Phone Number

Retail Area Manager Australian Red Cross | Multi-Site Management @ Australian Red Cross
australia
Anna I.'s Location
Melbourne, Victoria, Australia, Australia
About Anna I.

I am a Retail Area Manager with experience in the apparel & footwear retail industry, specializing in multi-site management, coaching and development, and service excellence. I have a Bachelor of Education in Fine Arts and Textiles from the University of Melbourne, and a passion for creating positive social impact through retail.Currently, I lead 13 metro and regional stores for Australian Red Cross, a non-profit organization that provides humanitarian aid and support to vulnerable people. My role involves overseeing the sales, service, operations, and community engagement of the stores, as well as mentoring and empowering store managers and volunteers. In my previous roles I have successfully increased accessories growth by 34%, customer conversion by 8%, and achieved the highest performing net sales in November 2020 and April 2021. I am driven by the mission and values of the businesses i work for, and strive to deliver exceptional customer experiences and outcomes that align with this vision.

Anna I.'s Current Company Details
Australian Red Cross

Australian Red Cross

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Retail Area Manager Australian Red Cross | Multi-Site Management
australia
Website:
redcross.org.au
Employees:
2351
Anna I. Work Experience Details
  • Australian Red Cross
    Retail Area Manager
    Australian Red Cross Aug 2021 - Present
    Melbourne, Victoria, Australia
    Multi-Site Management Non-profit organisation13 Metro & Regional StoresCoaching & Development of Store Managers and Volunteer run Stores to exceed Targets & KPI'sService Excellence Induction & training of new store managers Volunteer recruitment, retention & engagement Community Engagement VM planning & executionSetup of Promotional Calendar Donation procurementStock planning & allocationPricing Guidelines Target forecastingWages Management
    View
  • Williams-Sonoma Australia Pty Ltd.
    Assistant Store Manager
    Williams-Sonoma Australia Pty Ltd. Jul 2020 - Jul 2021
    Melbourne, Victoria, Australia
    Large formatFurniture & Homewares Outlet Concept$3 million turnover FOH/BOH Management Team coaching and development Product KnowledgeCustomer Service/Online OrdersLoyalty DataVM floor setsFortnightly Promotion set-up and executionStock & Product feedback to plannersProduct planning for budget forecasts KPI management Achievements;+20% on LY+5% margin growthHighest performing net sales;Nov 2020/April 2021Brands;West Elm, Pottery Barn, Williams-Sonoma & Pottery Barn Kids
    View
  • Florsheim Australia Pty Ltd
    National Retail Sales Manager
    Florsheim Australia Pty Ltd Feb 2017 - Sep 2019
    Melbourne, Australia
    34 stores nationwide 24 stores - Direct ReportVIC/TAS/SA/WA/QLD/NZResponsible for delivering sales and service across the ANZ retail stores.Management of NSW/ACT Area Mgr and National Operations Mgr/National Training MgrDirect reporting to USA - CEO & CFOGrowth of Sales BudgetsAccessories growth +34% LYStore Traffic & Conversion Strategy via Followup platform from 7% to 15%Wages RatioCustomer Service Initiative implementation to all stores ANZHR/Training and Product Knowledge PackagesPolicies & Procedures Development executed for Retail implementation VM initiatives, Promotional Development in line with Global Retail & Online strategyNew DFO Outlet Concept execution - WA/QLD Operational compliance/Store Openings & closures. Store Stocktake schedules/Tech Support in line with store policies & proceduresRange Development/Store Gradings/Marketing
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  • Racv
    Regional Sales Manager
    Racv Oct 2016 - Feb 2017
    Melbourne, Australia
    Management of RACV Stores - Coaching KPI's and Insurance ProductsSelling initiatives/Monthly Team Appraisals Development and Leadership of Self Managed Teams, Customer Service and Operational StandardsMarketing/VM and Community Grant initiatives
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  • The Pas Group Limited
    Area Manager
    The Pas Group Limited Mar 2010 - Jul 2016
    Melbourne, Australia
    Management of 30 Stores and Cluster Managers - VIC/WA/SA/NZBlack Pepper Yarra Trail & Outlet Concepts$14 million turnover annually +7% YTDGrowth of Retail Store network from 48 stores to 100+ stores DJ concessions Store Opening & closuresPolicies and Procedures - store complianceStore Stocktakes/Payroll & POS updateVM program and merchandising standardsMarketing & Branding Development
  • Wittner Shoes Australia
    Area Manager
    Wittner Shoes Australia Dec 2008 - Nov 2009
    Melbourne, Australia
    10 Stores Major Shopping CentresStore Operations Marketing Retail KPI's VM Reporting directly to Managing Directors
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  • Specialty Fashion Group
    Regional Manager
    Specialty Fashion Group Dec 2006 - Nov 2008
    Melbourne, Australia
    25 Victorian and Regional Stores$25 million turnover annuallyDirect Report to Operations Manager and GM
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  • Figgins Group
    Regional Sales Manager
    Figgins Group Aug 1997 - Dec 2006
    Melbourne, Australia
    Victorian Retail Operations Manager45 Victorian StoresRegional Manager Evelyn Miles, Midas, Mollini, Shoo Biz, Scooter, The Emporio, Florsheim, Shoe Factory
    View

Anna I. Education Details

Frequently Asked Questions about Anna I.

What company does Anna I. work for?

Anna I. works for Australian Red Cross

What is Anna I.'s role at the current company?

Anna I.'s current role is Retail Area Manager Australian Red Cross | Multi-Site Management.

What schools did Anna I. attend?

Anna I. attended University Of Melbourne.

Who are Anna I.'s colleagues?

Anna I.'s colleagues are Ghazala Rahuma, Andrew Colvin Ao Apm, Erin Williams, Lisa Carr, Gavin Creed, Andrea Romero, 최yy.

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