• First point of escalation for team members if a query arises and escalate issues to Team Leader/Recruiter as required.• Delegate/assign work to administrators.• Quality check the work of the administrators.• Conduct call QA for the administrators• Assist Team leader/Recruiter with investigations and responses to complaints• Display a sound knowledge of quality targets and SLA’s and ensure all work is carried out to meet these.• Answering and responding to queries from Team Leaders, Recruiters, Resourcing Managers and other internal departments as required.• Issue CPA’s to staff including the provision of relevant feedback on performance if required• Support Team Leader/Recruiter in their role stepping up as point of contact with client and customer needs. Attending meetings as and when required.• Act up as Team Leader if Team leader is absent.• Help with the ongoing training, coaching and induction of new and existing staff.• Assist in completing the skills matrix on a weekly basis for the team of administrators.

• Assisting with the recruitment process including: preparation and posting of the job vacancies online, application form screening, interview organisation and carrying out pre-placement checks for successful candidates,• Attending competition initiation and short-listing meetings,• Preparing meeting documentation packs and issuing correspondence to candidates within specified timeframes to meet Service Level Agreement (SLA),• Answering queries from employees and clients via email and telephone,• Maintaining a department calendar to keeping track of all recruitment activities, scheduling appointments and booking meeting rooms as required,• Distributing and storing correspondence (e.g. letters, emails and packages),• Creating, updating, and maintaining personnel records, financial records, and other records and databases,• Document filing, copying and scanning,• Dealing with telephone and email enquiries,• Preparing Weekly Opportunity Bulletin with updated vacancies across Northern Ireland Civil Service,• Providing post interview feedback on candidate's requests.

• Dealing with telephone and email enquiries from BBC employees,• Processing HR documents, such as: fixed term contracts, termination payments and contract extensions,• Keeping relevant HR documents and databases up to date.

• Checking and processing all financial transactions and monitoring store profit and loss targets,• Providing management team with information to ensure all cash and administration procedures are completed to standard,• Carrying out general administrative tasks accurately as required by the store management team and updating them of any weaknesses relating administration procedures,• Following company and office security and confidentiality procedures,• Completing cashing up, banking and personnel tasks.• Providing excellent customer service and understanding customer care both on the sales floor and at the till points,• Demonstrating good listening skills in order to identify and respond to customer needs,• Replenishing stock and maintaining high standards of merchandising and housekeeping,• Working as part of the delivery team to ensure all deliveries are carried out on time and to company standard,• Following company procedures e.g. tagging of stock items, hanging, size cubing, replenishment and organising stock in stockroom,• Providing training to newly hired employees.