Anna K. Email & Phone Number

Greece

Greece

Boosted customer satisfaction metrics by overseeing large-scale implementation of Google Shopping policies, while ensuring adherence to regional classifiers. Directed project management and due diligence initiatives, including the setup of meetings and meticulous documentation, ensuring project success and compliance. Developed and maintained quality assurance procedure documentation, providing valuable training on improved processes and enhancing overall quality and efficiency. Selected Accomplishments:▪ Spearheaded 2 Polish QA teams with SQL and G-Sheets for anti-counterfeit and online policy compliance, enhancing efficiency.▪ Enhanced vendor weekly processing consensus from 60% to 95% by implementing KPI tracking and in-depth analysis methods.▪ Optimized process workflows, enhanced data quality, and streamlined operations by collaborating with engineering teams.▪ Enhanced vendor weekly processing accuracy from 75% to 98% by implementing KPI tracking and in-depth analysis methods▪ Contributed to data-driven decision-making by conducting in-depth ad-hoc analyses using Google Sheets and SQL scripts.

Launched a successful online business, showcasing skills in design, digital marketing, market research, and social media. Utilized Google Analytics and Meta Analytics to refine marketing strategies for optimal results. Stayed up-to-date with webinars and courses in Google Shopping, social media marketing, SEO, and e-commerce best practices.Selected Accomplishments:▪ Achieved a remarkable 100% ROI and profitability in just 1.5 months through strategic and methodical implementation.▪ Developed a loyal customer base of 50+ recurring clients in under 3 months through social media management and advertising.

Conducted monthly technical onboarding for 150-200 participants in a three-week project timeline. Devised global training plans through collaboration with stakeholders and cross-functional teams to improve onboarding processes. Led operational transitions during the pandemic in the EMEA region, facilitating successful remote program delivery.Selected Accomplishments:▪ Enhanced employee/manager satisfaction and streamlined workflows by utilizing SQL & Google Sheets for ongoing evaluations.▪ Devised and executed comprehensive strategies to promote diversity and inclusion, impacting 25% of program participants.▪ Succeeded in overseeing more than 150 facilitators across 10 EMEA offices, ensuring successful program delivery.▪ Automated critical processes by collaborating with the engineering team, resulting in a weekly time savings of over 10 hours.▪ Spearheaded the implementation of strategies that expanded the facilitator pool by over 65% within the first two months.

Defined project goals and enhanced progress by liaising with project directors. Resolved financial input errors through extensive analysis of five years of data. Managed the revenue cycle, overseeing procurement requisitions, purchase orders, change orders, approvals, and financial transactions. Led project management and due diligence efforts, maintaining meeting coordination, action drafting, and document management.Selected Accomplishments:▪ Improved procurement budget absorption from under 25% to 100% by addressing complex internal financial tool issues.▪ Increased SLA, KPI results, and department performance by proposing and implementing necessary code changes, in compliance with regulations.▪ Strengthened operational skills by overseeing and training two proficient PMO teams, spanning both China and Romania.

Planned and delivered ICT and IT Engineering training events, including 5G, Cloud, and IP technologies, enhancing client consultation. Oversaw the recruitment of trainers, managing sourcing, visa processing, program coordination, and onboarding. Initiated Legal Agreement Processes, including RFPs, RFQs, POs, SOW, and other intake forms for streamlined operations. Tracked the status of PRs, POs, invoices, contracts, offers, and expense reports.Selected Accomplishments:▪ Drove improvements for future training events by collecting and analyzing feedback from participants and stakeholders.▪ Served as deputy training delivery manager, demonstrating excellent leadership and attained customer satisfaction rate of 89%.▪ Maintained ongoing financial stability through effective monitoring and management of project budgets and expenditures.▪ Enhanced operational efficiency by optimizing 3rd party integration with the Huawei platform, while adhering to procedures.

• Budget Analysis and Financial Operations - Monitored project budget and expenses to ensure financial viability of initiatives.• Conducted thorough budget analysis ensuring accurate financial planning and resources allocation.• Onboarded 3rd parties to Huawei platforms, policies and procedures.• Managed and tracked on-going status of PRs, POs, invoices, contracts, offers and expense reports.• Developed and managed project budgets, ensuring projects stayed within budget and met financial goals.• Initiate Legal Agreement Processes (RFPs, RFQs, POs, SOW) and other intake forms.