Anna Kallinikou Email & Phone Number

Greece, Athens

Transitioned HR from traditional labor relations function into a comprehensive HR organization focused on best-in-class HR policies, HRIS technology, employee and management training, and support of strategic business goals. 1 direct report. Collaborate with Top Management to align HR with Business Strategy (110+ employees). Support Change Management for HR initiatives, organizational development, HRIS technology, and corporate transformations. Provide support and guidance to line managers and employees on recruitment and selection, performance management, training and development, succession planning and labour issues. Create and manage annual HR Budget, categories of expenses included: Recruiting and Hiring, Compensation and Benefits, Training and Development, Talent Management and Employee Relations, Employee Safety and Wellness, Technology. Provide monthly P&L payroll cost reports as well as ad hoc HR reporting.

Athens, Greece

Organized the credit control department, assessing the risk of new accounts and ensure the timely collection of outstanding debts in accordance with policies and procedures. 6 direct reports. Operated all established collection procedures to achieve targeted results while promoting excellent customer support to external and internal customers. Identified accounts that required special resolutions by consulting the sales representative and or escalating to management for reasonable resolution. Prepared analysis of bad debts including making recommendations to the CFO for proposed bad debt write offs. Attending court for the company’s interest. Built relationships with customers and reinstated the account receivables.

Athens, Greece

 Developed and implemented formal corporate credit, collection, cash sales, and export policies as well as credit applications and related terms and conditions. Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales, and billing departments to quickly resolve disputes and advance payments. Developed processes and procedures for evaluating customer financials and setting or changing credit limits.

Athens, Greece

 Founded and organized the credit control department with 7 direct reports. Customer Receivables management: Dispatch of invoices/billing, reconciliation of customer accounts, short term & long-term rentals, receivables and collection mainly for Tour Operators Thomas Cook, TUI, Auto Europe. Contacted and followed up with customers by all mean of positive effective communication regarding all unpaid balances.

Athens, Greece

Frankfurt Am Main Area, Germany

Postgraduate Programme, Human Resource Management, Ma

Economics & Business Administration, Business Administration And Management, General