Managing Director and Member of the Board, Fleet Complete Danmark

Head of Account Management for the Scandinavian region

Fleet Complete® is a leading global IoT provider of mission-critical fleet, asset and mobile workforce management solutions. Servicing over 400,000 subscribers and over 30,000 businesses worldwide, the company maintains key distribution partnerships with AT&T in the U.S., TELUS in Canada, Telstra in Australia, and T-Mobile in Europe. It remains one of the fastest-growing companies in North America, having won numerous awards for innovation and growth.

RESPONSIBILITIES:• Restructuring of the Service & Installations department handling high-volume products.• Optimizing the overall service experience for approx. 70.000 customers.• Enhancing the level of customer-information.• Defining clear strategic targets, and executing on same• Project Management and -participation in cross-organizational concept development projects• Handling of strategic external partners• Monthly Reviews with the Management team• Preparation of forecasts and budgets• Resource Management • Analysis of Customer Satisfaction Surveys• Ensuring achievement of KPIs and SLAs• Implementation of a new company culture and politics, including IT-systems and standard operation processes• P&L-responsibleRESULTS:• Organizational restructuring executed • Implementation of ISO 9001:2015• Standard Operating Procedures described, and workflows designed on all transactions• Installation capacity increased by 30%• Service call capacity increased by 2,7%• Improvement of the NPS-score by 700% • Ensured goal fulfillment on strategic KPIs, as well as compliance with service level agreements• Communications plan implemented• Training of all employees in “Optimal Customer Experience” and “Value added selling” concluded• Established a strong collaboration with the entire management team across the organization

The Taplow Group is a global network, specializing in Headhunting of Executives, as well as Specialists, Midlevel Managers, and Board members. Taplow Denmark has more than 20 years of experience in the Danish market, and are closely linked to the rest of the world in their international network. They are the Founding Partner of The Taplow Group, and participate actively in the Board of The Taplow Group to ensure its future growth. With more than 400 Headhunters and researchers employed in offices located in 52 countries, The Taplow Group is one of the largest Executive search companies in the world.As an Associated Partner at Taplow Denmark, I worked as a part of the Taplow-community. My responsibility was to help companies hand-pick outstanding candidates.

RESPONSIBILITIES: • Team manager with direct responsibility for 5 employees, consisting of 2 Product Managers and 3 technical specialists who perform support tasks. • Monthly 1-to-1’s with the employees.• Yearly appraisal interviews with the employees, and securing a professional and personal development for each member of the team.• P&L responsible. • Development and execution of technical product trainings. • Defining and assessing KPIs for the department. • Analyzing, designing, implementing and maintaining effective processes in order to support the development of the department.• Responsible for 10 suppliers from 6 different countries, including the responsibility for compliance with supply reliability, product development, quality, and the product portfolio. • Product development at EMEA level within my product range. • Working in close relations with suppliers in England, Spain, USA, and Thailand on product developments and improvements for the Nordic markets.• Responsible for all technical services and support at Ruko. • Introduction and launch of 15-20 new products annually in the Danish market. • Development and implementation of Ruko’s “Certified Vendor”-concept.• Market surveillance, and implementation of 'Voice of the customer‘-studies. RESULTS:• Revenue growth of over DKK 4 million a year for my product range. • Development and introduction of more than 30 new features in the access control systems that Ruko sell, resulting in orders for approx. DKK 3.5 million. • 240 vendors have been trained, increasing the number of certified dealers by 165%. • Significant workflow optimization within the department and with the partners. • Logging, analyzing and reporting on more than 12,000 incoming calls. • Ensuring the implementation of the new company values in my department. • New service concept developed making the technical support team an independent profit center.

RESPONSIBILITIES: • Responsible for Customer Service and Quality insurance. • Pre- and Post-sale handling.• Training and motivation of the sales force.• Customer demos and trainings. • Responsible for marketing initiatives, market analysis and process optimization.• Quality management.RESULTS:• In 2008, XP Digital was appointed “Gazelle Company” (hi-runner Company) by the Business Newspaper “Børsen”.

1-year posting at Tech Data on behalf of XEROX A/S.RESPONSIBILITIES: • Start-up of Tech Data as a XEROX distributor.• Responsible for the sale and distribution of XEROX-equipment in Danmark, Iceland and Greenland.• Producttraining of XEROX Concessionaires.RESULTS:• Start-Up completed successfully.• All Xerox Concessionaires signed up for business.• Cultural change in Tech Data, focusing on supplying printing solutions to the Professional market.

RESPONSIBILITIES:• Managing of the Danish branch of TeleWeb (a call center)• Direct responsibility for 20 employees and 2 Team Leaders. • Creation of the Business Plan, Vision and Strategy for TeleWeb.• P&L responsible.• Personal development plans for the employees. • Technical- and motivational sales training of the managers and sales force at XEROX and XEROX Concessionaires in Denmark, Iceland and Greenland.RESULTS: • Booking of 1300+ appointments per. month in the TeleWeb Centre.• All Concessionaires signed up for business.• At EMEA level, the Danish TeleWeb Center has achieved the following awards: - "Best Concessionaire Business Development". - "Best Management Process". - "Best +100% Level Achievement".

RESPONSIBILITIES:Purchasing, sales, and marketing of complex PC- and Server solutions.

RESPONSIBILITIES:• Establishment of my own mail order Company, selling Professional Magic illusions, Magic tricks, books and DVDs. • Editor in Chies of the Scandinavian monthly magazine, Pegasus (a professional journal).

RESPONSIBILITIES:• BtB and BtC sales of PC- and Server solutions.• Managing the flagship store• Key Account Manager in the BtB department.

Daily administration of the IT-installation at Scaitech A/S.