Anna Keeble Email & Phone Number

United Kingdom

London Area, United Kingdom

Rapport Guest Services is an award-winning, specialist company dedicated to delivering exceptional front and back of house guest services for corporate organisations. Our comprehensive, fully managed offerings include: Reception, Concierge, Client meeting room management, Community management, Workspace and floor coordination, Switchboard and other call servicesOur goal is simple yet powerful: to build a lasting rapport with our clients and their guests from the very first interaction… Show more Rapport Guest Services is an award-winning, specialist company dedicated to delivering exceptional front and back of house guest services for corporate organisations. Our comprehensive, fully managed offerings include: Reception, Concierge, Client meeting room management, Community management, Workspace and floor coordination, Switchboard and other call servicesOur goal is simple yet powerful: to build a lasting rapport with our clients and their guests from the very first interaction, ensuring they leave with the perfect impression every time.I'm proud to play a pivotal role in managing and enhancing the operations at our Deloitte, London Campus. My main duties include:- Building Management: Coordinating multiple service providers to meet the high standards required- Workplace Strategy: Actively supporting and contributing to the implementation of our workplace strategy to create a thriving and efficient environment- Managing Client & Partner Relations: Always seeking opportunities to elevate customer service and satisfaction- Stakeholder Engagement: Building sustainable relationships with key stakeholders across workplace services, including MITIE, Real Estate, EA Community, Operations Team, and more- Issue Resolution: Ensuring all buildings on the Campus adhere to the highest standards of space and utilisation by actively tracking and resolving outstanding jobs and challenges promptly to ensure operational efficiency- Health & Safety: Highlighting, escalating, and mitigating any H&S concerns to maintain a safe workplace- Positive Team Leadership: Encouraging the teams to take full ownership and provide consistent, high-quality service across all floors. Supporting the health and wellbeing of our workforce, and building a cohesive workplace community Show less

London, England, United Kingdom

Main personal duties include: - Building, and strengthening client relationships at the senior level, always ensuring client satisfaction- Creating successful working partnerships across a dedicated AW portfolio- Manage new site mobilisations and tender processes- Ensure that the overall KPI/SLA targets are met for each site and that teams are compliant- Work on strategic areas of the business regarding Portfolios/sites and continual improvement and development- Coach… Show more Main personal duties include: - Building, and strengthening client relationships at the senior level, always ensuring client satisfaction- Creating successful working partnerships across a dedicated AW portfolio- Manage new site mobilisations and tender processes- Ensure that the overall KPI/SLA targets are met for each site and that teams are compliant- Work on strategic areas of the business regarding Portfolios/sites and continual improvement and development- Coach and develop the Account Management team - To help identify talent, and create succession planning within the portfolio to encourage employees to develop and progress within AW Show less

Personal duties include: - Act as a subject matter expert to drive proactive changes to maximize both internal efficiency and client satisfaction - Serve as a consultative liaison and primary point of contact to protect and grow revenue of the account(s)- Liaise with client facing teams around the world to support growth with a global footprint - Proactively monitor volumes to ensure the treatment strategy is appropriate- Work with Sales to identify new opportunities… Show more Personal duties include: - Act as a subject matter expert to drive proactive changes to maximize both internal efficiency and client satisfaction - Serve as a consultative liaison and primary point of contact to protect and grow revenue of the account(s)- Liaise with client facing teams around the world to support growth with a global footprint - Proactively monitor volumes to ensure the treatment strategy is appropriate- Work with Sales to identify new opportunities associated with known accounts - Supporting the implementation and onboarding Tier 1 accounts - Regularly conducting monthly/quarterly F2F Business Reviews Show less

London, England, United Kingdom

Personal duties include: - Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele- Designate work territories to client services staff and establish strategies necessary for achieving set targets- Supervise company employees to ensure they comply with set client service standards in carrying out job duties- Carry out surveys and research to evaluate customer satisfaction level and discover better… Show more Personal duties include: - Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele- Designate work territories to client services staff and establish strategies necessary for achieving set targets- Supervise company employees to ensure they comply with set client service standards in carrying out job duties- Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base.- Collaborate with the development and sales division to ensure their work operations align with the objectives of the client services unit- Assess products/services to ensure they are up to the specification set by clients- Oversee the hiring, orienting, and training of staff for the department. Show less

London, England, United Kingdom

Personal duties include: - To build and maintain strong, long-lasting client relationships and develop trusted advisor relationships with key accounts - Ensure timely and successful delivery of our solutions according to clients needs and objectives - Assist new business development by collaborating with the Sales team to identify and grow opportunities within territory - Forecast and track key account metrics - Serve as the lead point of contact including assistance with… Show more Personal duties include: - To build and maintain strong, long-lasting client relationships and develop trusted advisor relationships with key accounts - Ensure timely and successful delivery of our solutions according to clients needs and objectives - Assist new business development by collaborating with the Sales team to identify and grow opportunities within territory - Forecast and track key account metrics - Serve as the lead point of contact including assistance with challenging client requests or issues escalations as needed Show less

London, United Kingdom

Personal duties include: - Serving as first point of contact for clients and coordinating all events requirements including on site responsibilities and travelling with clients; providing logistical support - Managing details and orgainising all client presentations by quality control reviews- Reporting project/ presentations status to clients; monitoring all email distributions and ensuring service quality and client satifaction through follow up

London, United Kingdom

Personal duties included:- Assisting the maintenance, organization, and promotion of all digitalised materials - Through extensive research, arrange, describe, and process collections to a professional standard, therefore always maintaining a good working knowledge of the images available in the image database and website- Serve as support for answering Archives and Special Collections reference requests