Digital transformation project for biggest Ukrainian telecom operator• Requirements gathering and elicitation using participation in workshops, workflow analysis, interviews• Creation of project documentation - business process description, high level and low level design documents• Requirements review, impact analysis/ gap analysis• Preparation of test plans, check lists, designing test cases, test tasks estimation• Performing functional, integratiion (API), End2End, regression, smoke testing of complex BSS/OSS solution• Working closely with development to isolate, record, and track development and production software issues through effective collaboration• Coodinating of testing team up to 5 members• Conducting UAT activities with close colaboration with customer and business users• Providing trainings, knowledge transfer sessions

• Analysis of business, functional and system requirements, gaps identification• Designing and prioritizing test cases • Creation of test plans and estimation of testing activities• Performing functional, regression, integration testing of BSS/OSS systems • Coordination of testing team up to 20 members• Daily testing activities planning and tasks distribution• Monitoring of all QA activities, test results, defects, root cause analysis and identifying areas of improvement• Preparing different kind of progress, summary and analytical reports on testing• Test coverage review, analyzing of change requests impact• Defects impacting analysis and risks assessment• UAT phase planning and support• Regular communication and interaction with customer• Hiring, onboarding, training and mentoring new team members

• Requirements gathering and elicitation;• Providing demand feasibility analysis;• Functional requirements documents creating and requirements management;• Support requirements documentation using alternative views (diagrams, use cases, scenarios)• Collaborating proactively with business stakeholders, project managers and teams to reach a common understanding of the solution to address the needs.• Suggesting solutions regarding business problems as a part of project strategic roadmap;• Create test plans, test effort estimations and test approaches for projects;• Design and execute manual and automated test cases for telecom products;• Perform and coordinate functional, regression, performance, integration and UAT testing of Billing products, CRM systems, Vas solutions;• Performing quality control of end product on Production systems;

• Business processes analysis, technical and business requirements gathering;• Development and maintenance of business analysis documents for internal and external use;• Describing functional and non-functional requirements, writing use cases, user stories, epics;• Act as a liason between the Product Owner and development team;• Performing the role of project management consultant responsible for end-to-end delivery and interaction with client;• Manual testing of web and mobile applications(functional, regression, ad-hoc, smoke, user acceptance);• Creating /updating/reviwing test documentation (Test Plans, Check Lists, Test Case);• Performing system configurations to deliver the solution against functional specification;• Active collaboration with technical and Management team for planning, resolving project issues and assessment purposes;• Facilitating product demos and presentations for each release to internal stakeholders and teams;• Provide guidance and mentorship to team members;• Understanding of agile delivery methodology application in practice, development processes and software life cycle

- Providing technical support to english-speaking customers via email, chat, phone; - Performing initial system setup and software updates; - Monitoring system resources and configuring softwareparameters; - Remotely investigating and analysing system malfunctions; - Troubleshooting issues working closely with developmentand QA teams;- Reproducing bugs and creating bug reports- Bash-scripting for automating daily routine;- Performing business trips for providing demos and complexon-site assistance; - Writing documentation, updating knowledge base; - Training newcomers.