• Developed sales strategy for e-commerce furniture store• Established customer service standards for delivering an exceptional customer experience • Hired, trained and evaluated field and customer service employees • Reviewed operational records and reports to forecast sales and profitability• Monitored customer feedback to address and improve performance gaps • Detailed knowledge of sales trends, revenue recognition, budgeting and forecasting• Represented company at trade association meetings to promote products

• Customized and sold a variety of insurance policies to suit the needs of businesses and individuals• Ensured that policy requirements were fulfilled, including any necessary medical examinations and the completion of appropriate forms• Established and maintained client relations to ensure a positive customer experience and future renewals • Networked and utilized effective lead generation to identify new prospects • Attended seminars to learn about new products, services, skills and innovative technical programs

• Responsible for opening and closing the spa per standard operating procedures • Acknowledged and greeted customers who enter and leave spa facilities • Provided detail descriptions of spa packages, treatments, discounts, services, promotions and features of facilities • Responded and resolved guest inquires and concerns while providing excellent guest service • Maintained a clean, safe and well-organized working environment • Promoted and maintained highest level of service that met customer satisfaction