Anna Kozyr Email and Phone Number

• Supporting market events and analysing typical user behaviour in order to address sensitive content issues and objectionable material by applying policies to content at scale• Measuring key business metrics to improve enforcement of community standards and increase Facebook’s accountability towards community of users• Gathering market specific insights through quantitative and qualitative analysis of benign and abusive content on Facebook and Instagram and using it to develop scalable solutions• Communicating market specific insights to cross-functional partners within the company in order to collaborate and improve our policies, processes and tools• Supporting vendors to understand the impact of policy changes on the team’s current work and surface gaps in policy, process, and tools• Partnering with vendors to ensure that performance feedback is being shared with relevant teams and proactively track the impact and success of remediation plans• SME area: Internal Communications Coordinator. Elevating the Global Risk Operations brand and providing structure, consistency and transparency on how communication functions internally and with key XFNs.

• Developing of quality inspection standards and optimizing the process and system platform• Building scalable and effective labeling processes• Providing QA reports to senior managment• Produce structured feedback, support and supervision for external stakeholders • Conducting calibration sessions to CM teams to ensure alignment in operational policies and processes

• Supporting top sellers accounts• Troubleshooting and providing solutions related to the eBay platform• Identifying patterns from partial or conflicting information and escalating it to the policy team• Contributing to continual improvement of internal processes by raising tasks and following up on the outcomes

• Managing 20 content moderators over 5 markets• Creating forecast and scheduling weekend & holidays coverage • Providing reports on metrics by using multiple internal tools • Collaborating with coaches and quality analysts to train and develop team members and new hires• Leading team meetings and 121 sessions for setting up goals and ensure team alignment with business needs• Delegating and prioritizing day to day task in order to achieve team goals with maximum of productivity

• Providing account support for such platform as Facebook and Instagram• Analysing reported content within SLA and helping to improve user experience • Participating in creating and updating platform user policies• Identifying and escalating trends, patterns• Performing quality audit with constructive feedback and insuring continual improvement• Collaborating with cross departments to improve existing proceedings, policies and tools• Insuring user safety by identity verification and content moderation • Staying up to date with market events while following fast changing workflows, guidelines and community standards

• Opening inquiries through ticket system and following up on resolutions • Delivering to clients and customers updates and important clarifications• Handling conflict situations through listening, identifying points of disagreement and providing clear solutions