Anna L. Smith Email & Phone Number

San Bernardino

Work on customer relationships with new clienteleFollow up with customers after visits to ensure customer satisfactionHandle and work on customer complaints to find a fair solution

Processed test results and invoiced accordingly utilizing MS Office, Word,Excel and PowerPoint. Organized and received multiple orders fromvarious locations, matched with specimens received and entered testorders. Confirmed with doctor’s offices and other laboratories withregards to orders in question. Learned new codes, and changes topolicies as needed to better assist in daily work load. Maintained speedand accuracy to accomplish timely with strict guidelines.

Received employers work orders looking for employees to fill positions asneeded. Answered multiple phone lines in a fast paced officeenvironment providing impeccable customer service. Assisted inapplications process for new clients, distributing tests, and following up tocomplete the application process. Assisted in payroll procedures, andcheck disbursement to employees. Managed employees looking foremployment to fill customer work orders until filled to customer’ssatisfaction.

Managed and drove to clients locations in company vehicle to pick upjob orders as requested. Filed paperwork at various courthouse locationsas requested per clients. Followed and maintained strict confidentialitypolicies. Maintained travel logs, delivered invoices and collected allpayments. Represented company professionally, followed all guidelinesand safety procedures in company vehicle.

Audited all Billing Invoices-Credit Memos-Accounts Receivables-Collections-Payables daily. Managed Inventory Quality Control; weeklyinventory to maintain company overstock or any losses to a minimal.Responsible as an EDI Specialist: Best Buy, Circuit City, and InternationalFreight. Utilized this system for ordering company products. Organized allcompany events as the Company Event Coordinator. The eventsincluded were Christmas parties, company barbeques, employeemeetings, Friday breakfasts, Administrative Day, and any other newcompany sponsored event. Assisted and assigned as the backup billing/invoices, returns, accounts receivables, collections, and receptionist.Created weekly inventory reports, and month end-quarterly-year endreports making corrections and researching any errors that were found.Processed international freight, training and knowledge in UPS and FEDEX shipping systems. Company Travel Coordinator for all employees;booking flights, hotel stays, and company dinners. Managed newcustomer credit applications; entered, researched, and followed up onreferences, applying for insurance at clients request from start to finish.

Computer And Personal Development Skills

High School Diploma

Activities and Societies: Spanish Club, Mecha, Prom committee, Teachers Assistant, Child care CertificationI studied 3 years in spanish.