Anna Le

Anna Le Email and Phone Number

Executive Vice President, Customer Success, Salesforce @ Salesforce
san francisco, california, united states
Anna Le's Location
Austin, Texas Metropolitan Area, United States
Anna Le's Contact Details

Anna Le work email

Anna Le personal email

n/a
About Anna Le

Senior executive leader with global experience across many disciplines from sales to product to technical support. I am currently leading a strategic role responsible for product management, new product adoption, sales, customer training and engineering in Customer Success Group at Salesforce. At Salesforce, Customer Success is a commitment that is ingrained in our culture and expressed in everything we do.  I am grateful for the opportunity to lead a talented organization who is passionate about designing, developing, delivering and selling innovative service offers across Professional Services, Customer Success and Customer Education, enabling Salesforce customers to deliver unimaginable value for their customers.

Anna Le's Current Company Details
Salesforce

Salesforce

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Executive Vice President, Customer Success, Salesforce
san francisco, california, united states
Website:
salesforce.com
Employees:
46706
Anna Le Work Experience Details
  • Salesforce
    Executive Vice President
    Salesforce Aug 2023 - Present
    Austin, Texas Metropolitan Area
    Global executive with a proven track record of managing the design, engineering, and launch of a multi-billion-dollar Customer Success portfolio. Experienced in ensuring new cloud product launch readiness across Customer Success, Professional Services, and Partners, while cultivating technical talent through the Trailhead ecosystem. Skilled in transforming post-sales organizations to operate like a business, with a P&L and product portfolio, transitioning from fee-based to monetized models by industrializing the work of experts across Support Engineers, Success Managers, Architects, and Technical Trainers, all led by technology.
  • Salesforce
    Senior Vice President
    Salesforce Jun 2020 - Aug 2023
    Austin, Texas, United States
    Executive leader responsible for the design, implementation, launch and selling of service offers across Professional Services and Success. Our complete Customer Success Portfolio enable customers to realize value on Salesforce cloud products.
  • Dell Technologies
    Vice President, Global Services Portfolio Management
    Dell Technologies Mar 2014 - 2020
    Austin, Texas Area
    Executive leadership responsible for a multi billion dollar services portfolio (Professional Services, Education, Managed, Support, and XaaS) focusing on the development and go to market of new services for data center, commercial and consumer technologies across laptops, desktops, server, storage, data protection, networking, CI, HCI, solutions products and cloud platforms. Leading global teams with functional responsibilities for Product Management, Program Management, Solution Architects, Competitive, Pricing, Field Marketers, etc...Owns the strategy, execution and performance of new service offers that are market competitive and customer relevant.
  • Dell
    Director, Technical Support Operations
    Dell Sep 2011 - Mar 2014
    Austin, Texas Area
    Lead global operational team responsible for reporting, analytics, operationalization of new product readiness, new and enhancements of operational tools, frontline team managing customer support escalations, aligning on common processes across products and regions.
  • Dell
    Director, Global Infrastructure Services Portfolio
    Dell Jan 2008 - Sep 2011
    Austin, Texas Area
    Lead team responsible for the definition execution and go to market of new support services relevant on server, networking, and storage technologies for a global market. New service offer performance reaching $1B in revenue in 2 years.
  • Dell Inc, Austin Texas
    Senior Manager, Managed Services
    Dell Inc, Austin Texas Sep 2006 - Jan 2008
    Austin, Texas Area
    Lead team responsible for the defining and architecting of new processes and tools for new managed services tailored for small businesses.
  • Dell
    Services Program Manager
    Dell Jan 2004 - Sep 2006
    Austin, Texas Area
    Led global cross-functional teams in the development and successful launch of new services. Demonstrated expertise in aligning diverse stakeholders, driving project execution, and delivering impactful results.
  • Dell
    New Product Program Manager
    Dell Apr 1999 - Jan 2004
    Austin, Texas Area
    Managed end-to-end new product launches for new laptop and desktop generations. Expertise includes coordinating cross-functional teams, from leadership to lab technicians, to ensure seamless delivery of engineering requirements. Skilled in overseeing prototype development, stakeholder testing, and procurement of processes. Adept at completing cost models to support successful new product launches.

Anna Le Education Details

Frequently Asked Questions about Anna Le

What company does Anna Le work for?

Anna Le works for Salesforce

What is Anna Le's role at the current company?

Anna Le's current role is Executive Vice President, Customer Success, Salesforce.

What is Anna Le's email address?

Anna Le's email address is an****@****ell.com

What schools did Anna Le attend?

Anna Le attended The University Of Texas At Austin.

Who are Anna Le's colleagues?

Anna Le's colleagues are Roslyn Garcia, Sid Gupta, Mika Kato, Christopher Koucheki, Shannon Duncan, Raunacq Raaj, Ahmed Ali.

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