Anna Le Email and Phone Number
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Senior executive leader with global experience across many disciplines from sales to product to technical support. I am currently leading a strategic role responsible for product management, new product adoption, sales, customer training and engineering in Customer Success Group at Salesforce. At Salesforce, Customer Success is a commitment that is ingrained in our culture and expressed in everything we do. I am grateful for the opportunity to lead a talented organization who is passionate about designing, developing, delivering and selling innovative service offers across Professional Services, Customer Success and Customer Education, enabling Salesforce customers to deliver unimaginable value for their customers.
Salesforce
View- Website:
- salesforce.com
- Employees:
- 46706
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Executive Vice PresidentSalesforce Aug 2023 - PresentAustin, Texas Metropolitan AreaGlobal executive with a proven track record of managing the design, engineering, and launch of a multi-billion-dollar Customer Success portfolio. Experienced in ensuring new cloud product launch readiness across Customer Success, Professional Services, and Partners, while cultivating technical talent through the Trailhead ecosystem. Skilled in transforming post-sales organizations to operate like a business, with a P&L and product portfolio, transitioning from fee-based to monetized models by industrializing the work of experts across Support Engineers, Success Managers, Architects, and Technical Trainers, all led by technology. -
Senior Vice PresidentSalesforce Jun 2020 - Aug 2023Austin, Texas, United StatesExecutive leader responsible for the design, implementation, launch and selling of service offers across Professional Services and Success. Our complete Customer Success Portfolio enable customers to realize value on Salesforce cloud products. -
Vice President, Global Services Portfolio ManagementDell Technologies Mar 2014 - 2020Austin, Texas AreaExecutive leadership responsible for a multi billion dollar services portfolio (Professional Services, Education, Managed, Support, and XaaS) focusing on the development and go to market of new services for data center, commercial and consumer technologies across laptops, desktops, server, storage, data protection, networking, CI, HCI, solutions products and cloud platforms. Leading global teams with functional responsibilities for Product Management, Program Management, Solution Architects, Competitive, Pricing, Field Marketers, etc...Owns the strategy, execution and performance of new service offers that are market competitive and customer relevant. -
Director, Technical Support OperationsDell Sep 2011 - Mar 2014Austin, Texas AreaLead global operational team responsible for reporting, analytics, operationalization of new product readiness, new and enhancements of operational tools, frontline team managing customer support escalations, aligning on common processes across products and regions. -
Director, Global Infrastructure Services PortfolioDell Jan 2008 - Sep 2011Austin, Texas AreaLead team responsible for the definition execution and go to market of new support services relevant on server, networking, and storage technologies for a global market. New service offer performance reaching $1B in revenue in 2 years. -
Senior Manager, Managed ServicesDell Inc, Austin Texas Sep 2006 - Jan 2008Austin, Texas AreaLead team responsible for the defining and architecting of new processes and tools for new managed services tailored for small businesses. -
Services Program ManagerDell Jan 2004 - Sep 2006Austin, Texas AreaLed global cross-functional teams in the development and successful launch of new services. Demonstrated expertise in aligning diverse stakeholders, driving project execution, and delivering impactful results. -
New Product Program ManagerDell Apr 1999 - Jan 2004Austin, Texas AreaManaged end-to-end new product launches for new laptop and desktop generations. Expertise includes coordinating cross-functional teams, from leadership to lab technicians, to ensure seamless delivery of engineering requirements. Skilled in overseeing prototype development, stakeholder testing, and procurement of processes. Adept at completing cost models to support successful new product launches.
Anna Le Education Details
Frequently Asked Questions about Anna Le
What company does Anna Le work for?
Anna Le works for Salesforce
What is Anna Le's role at the current company?
Anna Le's current role is Executive Vice President, Customer Success, Salesforce.
What is Anna Le's email address?
Anna Le's email address is an****@****ell.com
What schools did Anna Le attend?
Anna Le attended The University Of Texas At Austin.
Who are Anna Le's colleagues?
Anna Le's colleagues are Roslyn Garcia, Sid Gupta, Mika Kato, Christopher Koucheki, Shannon Duncan, Raunacq Raaj, Ahmed Ali.
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