Anna is a goal-oriented professional proficient in Product Management, Project Management, Solution Design, System Management, SCM, Automation Solution, Business Analysis, and Cross-Departmental Communication. With over five years of experience in the Software industry, she is skilled in SA/PM and possesses over three years of project planning expertise.Her ability lies in Product Management, Project Management, Solution Design, Business Analysis, System Design, Process Improvement, Supply Chain Management, Communication, Adaptability, Perceptiveness, Organization, and High Stress Tolerance.Currently serving as a Business Solutions Analyst (IT PM) at A.P. Moller - Maersk, Anna optimizes system and operation workflows for diverse client categories, managing Change Requests and delivering projects, including Online & Offline connection, Automation Project, System Integration, Server migration, and WMS improvements. She excels in extracting and analyzing current processes, defining project scope, preparing FBR, and collaborating with GIT for feasibility.Previously at GoFreight, Anna served as Project Owner for GoFreight Pay, leading internal and external accounting affairs, hosting webinars, and improving customer service processes. As a Customer Success Specialist, she took responsibility for Generic & Enterprise customer support, identified customer needs, and built user manuals, significantly increasing efficiency.In her role as Port Operation Officer at CMA CGM Group, Anna cooperated in cargo delivery and handling processes, conducted cost estimation and control, and organized internal documents for optimized processes. As a Sales Trainee at SHINEWAVE INTERNATIONAL INC., she executed tasks at the SA stage, assisted in project cycle reporting, and monitored QA control during development.Anna's educational background includes a Bachelor's degree in Shipping Management from the National Taiwan Ocean University.Ability#SolutionDesign#ProductManagement#ProjectManagement#ProblemSolving#BusinessAnalysis#SystemDesign#ProcessImprovement#SupplyChainManagement#Communicative#Adaptable#Perceptive#Organized#HighlyStressTolerance
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Product ManagerMetaage 邁達特Taipei City, Taiwan
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Business Solutions Analyst(It Pm)A.P. Moller - Maersk Apr 2022 - Aug 2023-Optimized system and operation workflows for diverse client categories (FMCG, FW, APP, ACC, etc.).-Managed 40+ Change Requests using tools like Bartender, JReport, Tableau, and SQL.-Delivered 8 projects included Online & Offline connection, EDI&API Integration, Automation Project, System Integration, Server migration and WMS improvements.-Extract the current processes from the business users and customers.-Analyze and evaluate solution design from the requirements, and design the TO-BE system process flow. -Craft business flowchart through Figma, Visio and GetMind.-Define project scope, prepare FBR and functional document.-Collaborate with GIT to confirm the feasibility of requirements and track the development progress and complete system testing (Unit Testing, SIT and UAT). -Complete the new employee handbook within one month. -Managed and tracked projects using Asana and JIRA to ensure efficient progress and timely completion.-Host and prepare material for cross-department training, like LogiReport Superuser Training. -
Project OwnerGofreight Oct 2021 - Mar 2022台灣 臺北市- Project Owner of GoFreight Pay, one of the most profitable value-added services of the company, and be in charge of this project from A to Z. - Develop and design web functionalities, with go-live monitoring and on-going maintenance.- The go-to person of both internal and external accounting affairs. - Host webinars to clarify laws and regulations of different countries and discuss implementation of accounting features with Product Managers. - Supervise the email reply quality and assist team member to solve tickets according to the CS procedures. - Create internal cross-department SOP and optimize CS efficiency. - Complete the project of accounting manuals. - Improving the customer service process, guiding customers to use new functions which enhance the sales channel dramatically. - Assisted with the product development and UI/UX design by collecting user feedback. -
Customer Success SpecialistGofreight Feb 2021 - Oct 2021-Take responsibility for all the Generic & Enterprise customer support with a special focus on the accounting section via email, Wechat and Whatsapp. Familiar with product logic and solving common questions. - Identifying customer needs, analyzing pain points and providing the best solution. Enhance and optimize customer processes.- Build user manuals and host product training in English and Mandarin. - Coordinated with interdepartmental personnel to effectively track tickets. - Maintain knowledge of maritime transportation and accounting. - Build multiple email templates which increases not only efficiency by 900% but also reduces errors and ensures consistency.
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Port Operation Officer達飛通運有限公司 Feb 2019 - Feb 2021台北市- Cooperate the cargo delivery and handling process with terminals and suppliers. - Integrate supplier status and coordinate with internal departments. - Cost estimation and control. - Conduct crisis handling. - Build DG SOP and organize internal documents to optimize the process facilitate and efficiency. - Arrange import and export cargo affairs and shipping schedule, correspondence with international agents. - Handle payment business. -
Sales TraineeShinewave International Inc. Nov 2018 - Feb 2019台灣 Taipei City 台北- Executive tasks at SA stage.- Assist project cycle report.- Assist to test with QA control during the development process.- Assist to monitor planning and document signing at the stage of project execution.
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Product ManagerHorizon Fixture Group Co., Ltd. Jul 2018 - Sep 2018中國江蘇蘇州- China, US and Europe business contact, responsible for quotation and product introduction, product management and other related matters. - Cross- departmental coordination and delivery confirmation within the factory. - Presentation to international clients during their visit. - Follow up and complete more than 10 samples of project production processing. - Build PM SOP to make the process run smoothly. - Purchase various raw materials and negotiate prices. - Receive international customers and assist to answer the question of products. - Respond to customer complaints, and provide a better solution and service for the customer.
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Sales Assistance信邦電子 Jul 2017 - Dec 2017台灣 新北市- Processing and organizing of shipping orders and orders. - Confirm delivery date and arrange export/triangle trade HUB operation and follow up one- step production. - Assist sales to handle sample/NRE Charge/transportation charges and other internal requests for payment. - Assist sales to handle internal administrative operations related to sales business. - Handle other business matters.
Frequently Asked Questions about Anna Lee
What company does Anna Lee work for?
Anna Lee works for Metaage 邁達特
What is Anna Lee's role at the current company?
Anna Lee's current role is Product Manager.
What schools did Anna Lee attend?
Anna Lee attended 國立臺灣海洋大學.
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