o Investigate and coordinate complicated and complex Money Laundering and financing of terrorism cases at country level.o Liaison and handles sensitive inquiries from internal or the groups from overseas.o Able to make a quick and sensible decision on the course of actions, such as raising appropriate inquiries to customers for further information, exiting/retaining customer relationships etc. o Review and validate reports submitted by the team (quality checking), and provides suitable comments for further action.o Able to determine whether it is appropriate to file a report to authority and exiting the relationship with subject customers

o Responsible for existing client reviews, including KYC analysis, relationship reviews on a periodic and trigger basis. o Undertaking investigations and analysis into customer information and activity, including arranging for negative media screening, identifying sanctioned individuals, Special Category Clients, Political Exposed Persons. o Customer due diligence reviews of high-risk customers, Political Exposed Persons, and Special Category of Clients by analyzing the source of funds, value of funds, and depositing structures. o Responsible for identifying and reporting suspicious Money Laundering and Terrorist Financing transactions. o Collaborating with the relationship managers and compliance department to ensure timely resolution of queries, comply with the banking regulation and meet the Global standard. o Provides feedback to various business units. o Performs high quality of outbound customer contacts via different channels.o Ad-hoc tasks and projects

o Handled customer contacts in a contact center environment typically on different propositions and multiple products. o Performed Customer Due Diligence and on boarded new clients for account services and credit products; responsible for identifying and reporting suspicious Money Laundering, Terrorist Financing transactions, FATACA, including fraud cases. o Act as a second level escalation for providing guidance to phone banking representative and branch staff, handling more complex customer inquiries and customer complaints. o Responsible for achieving individual sales / performance targets whilst maintaining quality and compliance. o As a role model in supporting colleagues and sharing knowledge and experiences. o Enhanced due diligence review on credit products to understand source of fund and source of wealth for the high risk and sanctioned clients. Ensure compliance, operational, and system controls in accordance with the bank regulatory standards and government regulations. o Provide basic operational support that delivers accuracy and efficiency

o Promoting on general banking products to customers through solution-based customer serviceso Achieves assigned personal sales and referral targetso Develops and maintains relationships with customers face-to-face or over phone and email