Specialising in developing and executing marketing strategies for our company's top accounts. My expertise lies in utilising digital indicators to guide campaign decisions, running targeted email campaigns, and collaborating with various teams to ensure our marketing objectives are met. Recently, my role has expanded to include managing inbound traffic and lead generation and optimising digital channels such as chatbots to enhance user engagement and conversion.

Passionate UGC content creator specializing in beauty, wellness, and lifestyle. I craft relatable, high-quality videos and photos that authentically showcase brands while resonating with audiences. With a focus on creating visually appealing, engaging and content, I bring products and experiences to life. I collaborate with brands such as Lululemon to amplify their message and drive engagement across platforms.

- Designing, branding and running Instagram and Facebook profile. - Taking and organising bookings. - Collaborating with other businesses to create promotional campaigns across multiple platforms. - Maintaining a professional but friendly persona during appointments. - Using software such as Canva, Mojo and Facebook ads manager to produce social media content for promotion. - Keeping up-to-date with style industry standards, trends and techniques to provide optimal services to every client. - Professionally applying makeup to 12 clients per weekend for outings, proms, weddings, and other special occasions and events. - Maintaining full stock of inventory and properly sanitised makeup tools.I set up my own business in 2019 after realising my passion for art and makeup. As I work alone everything is designed and ran by myself, including Instagram and Facebook profiles and bookings. As expected it has made me more creative as well as more independent. The nature of the job lends to my outgoing personality and ability to engage with a wide range of people as I have to maintain a professional but friendly persona during appointments.

- Brand and product formulation and development. - Acting as the businesses spokesperson for the marketing team and working alongside to build strong content. - Regular meetings with marketing, tech, and design team, as well as investors, and directors to ensure targets are being met. - Creating and running campaigns to promote the brands' purpose. - Responsible for producing product information and content across all media channels, Facebook, Instagram & LinkedIn. - Ensuring all documents are free from errors and professionally representative of the brand. - Setting up back-end accounts such as MailChimp, Intercom, and Google Drive. - Being first point of contact to all customers through Intercom.This role has required me to learn on my feet, it has taught me to be versatile but most importantly it has brought to my attention each step of producing and managing a business from behind the scenes. As is prevalent in the tech industry, there have been product delays, which I have helped support and manage.

- Organising launch events for its high-profile customer base. - Dealing with membership sales and queries. - Booking classes and ordering in essentials. - Directing incoming calls to internal personnel and departments, routing to best-qualified department. - Interacting with customers by phone, email, or in-person to provide information. - Producing high-quality documents, spreadsheets, and deposit reports to organise daily finances. This job required a presentable and friendly face to greet customers allowing me to adapt my communication skills to a wider audience. It also included working independently, but also within a team, managing the correct balance to maximise efficiency.

- Serving food and drinks. - Working mostly independently, but also with supervisors, co-workers and kitchen staff to ensure all the customer’s needs are met. - Responsible for restocking, clearing and setting up the box. - Keeping a record of all drinks consumed and collected from the cellar. - Responsible for calculation of customers bill for drinks consumed and managing this on the till. - Upselling drink specialty items, wine selections to increase overall sales and exceed targets. - Resolving guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. - Sharing knowledge of menu items, flavours, and allergies, enabling customers to make personal decisions based on taste and interest. The job demanded high level of customer service and communication skills, the environment was fast paced as food and drinks had to be delivered and cleared within strict timescales, this helped to enhance my organisation and time management skills.

Serving customers in the clubhouse at all times of the day, from breakfast service, to dinner and private functions. Working as a team was key in this role to make sure everything ran smooth. At times where it was busy I had to be organised and attentive to make sure tasks were completed in time and customers were happy with the service. Other duties included being front of house; meeting and greeting customers, cashing up, taking telephone bookings, making coffee and tea (fully trained barista).

Making outbound calls to members of the public to complete surveys on behalf of national companies encouraged my confidence and resilience as I had to encourage participation. This job demanded active listening and patience with customers.

- Working on reception desk to meet and greet customers. - Organising refreshments for customer meetings. - Sending and sorting post. - Setting up meeting rooms for conferences. - Sourcing and ordering office equipment and supplies. - General administration work.Work Experience carried out at Barclays Corporate Banking working alongside PA for Regional Director and Relationship Director. From this I gained inter-personal and communication skills, speaking to a range of customers day to day. I also gained valuable organisation and customer service skills.