Anna Li Email & Phone Number

Melbourne, Victoria, Australia

• Client focal point• Collaborate with client to improve process• Lead a team of analysts in the day-to-day management of the client contract• Analyse tank systems• Carry out loss investigation for non-pass tanks to identify possible causes and provide recommendations and advice to client• EPA Compliance reporting• Ad hoc reporting• Plan and implement contract mobilisation, development and deployment for ongoing service• Mentoring/training analysts• Provide support for team members• Resource management of the team• Organise and monitor the workflow of the team

Melbourne, Victoria, Australia

• Client focal point• Collaborate with client to improve process• Lead a team of analysts in the day-to-day management of the client contract• Analyse tank systems• Carry out loss investigation for non-pass tanks to identify possible causes and provide recommendations and advice to client• Mentoring/training analysts• EPA Compliance reporting• Ad hoc reporting

Melbourne, Victoria, Australia

• Client focal point• Collaborate with client to improve process• Lead a team of analysts in the day-to-day management of the client contract• Analyse tank systems• Carry out loss investigation for non-pass tanks to identify possible causes and provide recommendations and advice to client• Mentoring/training analysts• EPA Compliance reporting• Ad hoc reporting

Melbourne, Australia

• Support Contract Leads• Analyse tank systems• Carry out loss investigation for non-pass tanks to identify possible causes and provide recommendations and advice to client• Mentoring/training analysts• EPA Compliance reporting• Ad hoc reporting

Melbourne, Australia

• Data analysis for underground petroleum tanks for leak detection• Loss investigation to identify possible cause of leaks and put forward recommendations to clients to resolve the issues• Data management • EPA compliance reporting• Liaise with clients to identify and resolve issues • Ensure Client KPIs are met • After hours ATG support • General administration

Melbourne, Australia

• Demonstrate and adhere to all Health Safety, Security and Environment (HSSE) guidelines• Deliver exceptional and high quality customer service through point of sale equipment• Delivery acceptance and processing• Food and beverage preparation• Guide new staff members• Shift administration dutiesAchievements• 2011 BP Retail Rumba Awards Regional Winner and National Finalist for Giving Every Customer a Reason to Return • 2011 BP Ultimate Winner for developing a creative sentence to promote BP Ultimate fuel (Competition organised by BP marketing team)

Melbourne, Australia

• Conduct phone interviews with households and businesses • Ensure meticulous data validity and reliability throughout the interviews

Melbourne, Australia

• Manage and allocate shift duties to team members during shifts • Train and develop team members • Effective handling of all customer enquiries and complaints• OH&S Compliance• Stock order, receive and stocktake• Food preparation • Assist in nightly reports to Area manager• End of day reconciliation of takings, accounts and bankingAchievements• 2006 Pizza Hut DMC CHAMPS Challenge Champion – Victoria• 2004 – 2006 Pizza Hut 3 times 100% CHAMPS check award (mystery shopper)

Melbourne, Australia

• Undertake delivery to and collection of Census forms from all dwellings in the allocated area in a timely and organised manner• Assist householders complete Census forms where necessary• Maintaining the security and confidentiality of Census forms at all times

Graduate Diploma Of Science (Applied Statistics), Applied Statistics

Bachelor Of Social Science, Psychology, Sociology & Human Resource Management

High School

High School

Activities and Societies: Junior A soccer team, Junior cricket team