Anna Liljenwall Email & Phone Number

Newport Beach, Ca, Us

Directed the daily operations, task allocation, and productivity of over 25 remote Patient Care Coordinators, ensuring optimal team efficiency and service delivery.Leveraged data analytics to enhance patient retention strategies, identifying key trends and implementing targeted improvements.Acted as the pivotal liaison between clinical and administrative teams, coordinating updates, training sessions, and onboarding processes to streamline operations.Formulated and executed comprehensive multi-departmental policies, workflows, and performance metrics, aligning with organizational objectives and standards.Addressed and resolved escalated concerns and complaints, safeguarding client and patient satisfaction alongside adherence to quality assurance and compliance frameworks.Conducted weekly one-on-one meetings focusing on professional development, performance management, and coaching, fostering a culture of continuous improvement and accountability.Developed and refined productivity systems and metrics, ensuring alignment with company objectives and enhancing team performance through strategic goal setting.Achieved measurable increases in team productivity by implementing key performance indicators (KPIs) related to call duration, provider referrals, appointment scheduling, and communication efficiency.Oversaw the hiring, onboarding, and comprehensive training of Patient Care Coordinators, enhancing team capabilities and service quality.Contributed to the company's rapid growth, supporting expansion efforts into 7 states within an 8-month period through strategic planning and execution.Managed and mentored a team of 4 Patient Care Coordinator Managers, holding regular meetings to discuss team performance, updates, and strategic direction.Led monthly departmental meetings for over 25 employees, focusing on operational updates, training rollouts, and team engagement through morale-boosting activities.

Facilitate the identification of clients' personal, career, and mental health goals through comprehensive assessment sessions. Employ evidence-based techniques to assist clients in setting realistic, measurable, and time-bound objectives that align with their values and aspirations.Implement structured accountability mechanisms to encourage clients to take consistent action toward their goals. Regularly review progress, provide constructive feedback, and adjust strategies as necessary to overcome obstacles and maintain momentum.Collaborate closely with licensed therapists and other mental health professionals to ensure a cohesive and integrated approach to the client’s mental health care. Act as a liaison to bridge clients with therapists, facilitating seamless communication and continuity of care.

Costa Mesa, California, United States

Efficiently triaged clients to ensure they receive appropriate mental health care, streamlining access to necessary services.Acted as the key liaison between clients and clinicians across three locations, optimizing the client experience.Managed client scheduling, improving appointment efficiency and ensuring timely access to care.Collaborated with clinicians to ensure delivery of optimal care levels, enhancing client satisfaction and outcomes.Developed and delivered training on effective communication and new protocols, boosting team collaboration and productivity.Led the implementation of new operational policies and workflows, significantly improving service efficiency.Worked directly with the Director to enhance company productivity and client experience, offering strategic insights for improvement.Facilitated a smooth transition to updated processes and systems, focusing on continuous improvement in client care.Coordinated care escalation processes, ensuring clients receive necessary higher-level interventions seamlessly.Oversaw operational changes for nationwide expansion, ensuring successful integration of new locations while maintaining quality standards.

Provided high-quality patient care and exceptional customer service, managing a caseload of over 1,000 patients and supporting a team of 7 clinicians.Served as a cross-departmental liaison, facilitating seamless communication and collaboration between various teams to ensure optimal patient outcomes.Conducted comprehensive assessments for all new patients, evaluating for self-harm, substance abuse, symptoms, hospitalizations, and other critical factors to guide individualized care plans and interventions.Collaborated closely with mental health professionals to ensure holistic and personalized care, prioritizing patient well-being and treatment effectiveness.Maintained accurate and thorough patient records, adhering to HIPAA regulations and upholding strict standards of patient privacy and confidentiality.Participated in continuous quality improvement initiatives, implementing best practices and strategies to enhance patient care delivery and satisfaction.Managed patient scheduling, requests, medication refills, and office operations, optimizing workflow efficiency and ensuring seamless patient experiences.

Bachelor Of Arts - Ba, Psychology

Life Coach Certification