Managing daily maintenance and janitorial operations for 15 Chicago Public Schools

-Manage daily operations for the building including maintenance, janitorial and grounds services- Oversee and direct day-to-day property maintenance and janitorial operations- Supervision of 25-35 employees- Control cost and improve revenue- Work with corporate office to ensure that risk management practices are implemented and followed- Prepare work orders and one-time charges- Administer staff payroll and approve all payroll entries- Work with property managers to recruit, retain and develop staff at all levels- Perform disciplinary actions- Oversee the processing of work orders

The Millard Group is a third-generation family owned business with a long history in commercial facility services. Founded in 1915 under the name Chicago Window Cleaning, Millard is one of the earliest of its kind still in existence. Water TowerNorthwestern University- Met company goals and objectives through planning, organizing, controlling organizational resources, and leading employees-Responsible for the day-to-day housekeeping operations with direct interaction with staff, facilities, and customers-Provided superior customer service to Management-Provided timely and courteous response to meet customers' needs-Hired, trained, and supervised janitorial staff-Upheld company and customer standards; ensured superior quality-Conducted safety training-Coordinated schedules-Maintained, tracked and ordered inventory and supplies

72 buildings – 6 units each – rental communities - Property ManagementPresident of 40 multi-unit buildings Homeowners AssociationBoard member of 216 units Condo Association- Processed assessment receipts and monitored delinquencies- Interacted and cooperated with the owners and tenants to resolve all problems and addressed all concerns- Gathered bids, negotiated and executed contracts- Supervised the turnover of the apartments- Approved all purchases and invoices- Enforced delinquency procedures- Interacted with attorneys and local authorities- Prepared budgets and monitored distribution of funds- Maintained files and properties’ records- Maintained and administered contracts- Managed and organized major renovation and repair projects- Supervised all members of the staff: janitorial, door, garage and grounds- Scheduled and supervised preventive maintenance- Prepared schedules for vacations and relief staff, - Interviewed and hired replacement staff- Performed regular building inspections- Performed annual staff performance reviews- Prepared board agendas- Prepared reports and updates on projects- Maintained all required inspections- Coordinated and scheduled all required work- Attended board meetings and owners’ meetings- Coordinated staff supervision, liaison with unions and staff members

-Trained and managed all front office personnel-Verified that accurate room status information is maintained and properly communicated.-Maintained, monitored, and prepared guest rooms and resolved guest problems quickly, efficiently, and courteously-Monitored all V.I.P 's special guests and requests-Created and worked within budget-Upheld the hotel's commitment to hospitality