Anna Long Email & Phone Number

South Burlington, VT, US

Burlington, Vermont, United States

• Provide data-backed insights and analysis to support the performance and growth of Burton's DTC initiatives
• Author regular and ad hoc reports for leadership team that track performance; seek to identify improvement areas, anticipate business outcomes, and communicate actions.
• Partner with Brand, Product, and Merchandising teams to utilize learnings from data to help them achieve their business objectives.
• Implement processes and initiatives that ultimately increase the effectiveness and integrity of data reporting and documentation.

Burlington, Vermont, United States

Burlington, Vermont, United States

• Developed and executed training program for more than 40 new hires
• Managed a team of 8 Basecamp Guides, focusing on training and development
• Compiled weekly KPI reports to allow for agile and informed resource management
• Worked alongside Director of Americas Retail and Service to provide world-class customer service
• Connected with internal teams to share customer feedback and create actionable next steps

Shelburne, Vermont, United States

• Facilitated hiring process from recruitment to onboarding
• Managed job postings on Indeed.com and other hiring portals
• Created employee engagement surveys, conducted research, and compiled reports on a range of key topics, including diversity and inclusion and return to office plans
• Drafted internal communications materials

Burlington, Vermont

• Represented the Burton, Analog and Anon product lines to educate consumers and own customer issues from start to finish
• Knowledgeably and efficiently answered inquiries about product, online orders and warranty policies via phone, chat and email
• Worked alongside Burton's internal departments to ensure riders were receiving the best and most accurate information

Vail, Colorado

• Answered phones and directed calls, pages, radio requests and faxes in an efficient, courteous and professional manner
• Trusted to provide exceptional service to guests in a fast-paced environment

Vail, Colorado

Raleigh-Durham, North Carolina Area

• Created, edited and published content to web properties
• Authored search engine optimized articles on literary and book topics
• Built emails using custom internal tools
• Drafted, scheduled and moderated content on social media accounts
• Created image assets for use on websites and social media

Raleigh, NC

• Managed Facebook, Twitter and Instagram accounts
• Optimized website usability to increase traffic, connect with social networks
• Produced and edited feature stories for print
• Assisted Art Director with layouts and advertisement placement using Adobe Creative Suite

Chapel Hill, NC

• Worked with program director to draft communications materials including press releases, newsletters, social media posts and blog posts
• Developed marketing plans for events, launch of online store

Chapel Hill, NC

• Wrote 23 news and feature articles for an estimated daily readership of 38,000
• Coordinated with editors to meet weekly deadlines

B.A., Journalism And Mass Communication, Public Relations, 3.50

Communications

Activities and Societies: Varsity Field Hockey Team, Heltzer Honors Program, NFHCA National Academic Squad, Chancellor's List