- Analyzed software used throughout the City of Tucson to design training guides and videos, and conducted weekly virtual trainings to educate employees on these resources. - Utilized organizational skills and attention to detail to facilitate a smooth transition between the city’s old and new public websites by performing quality testing.- Performed upkeep and quality assurance on internal department websites, updating them with relevant information and maintaining a user-friendly interface. - Provided technical support for members of the Quality Assurance and Testing team as well as assistance in various projects such as creating building maps for internet installation, and researching new software programs that would serve the department's needs.