Anna Luiza Cotta Email & Phone Number

Rio De Janeiro, RJ, BR

// Onboarding new clients // Client journey management, responsible for maintaining continuous relationships with clients, conducting regular check-ins to monitor their experience, identify areas for improvement and ensure satisfaction throughout their journey.// Managing a diverse client portfolio: Contract renewals within a portfolio that includes SMB.

// Customer Relationship and Experience with a focus on NPS and CSAT;// Portfolio management with an average of 100 clients and more than 50 million reais with a focus on excellent service to the seller and the buyer from the top to the bottom of the funnel;// Main contact between client - legal team - operational;// Relationship with detractor customers.

Rio De Janeiro E Região, Brasil

// Customer experience and hospitality with an average of 1400 clients;// Development of strategies to improve NPS;// Strategies for retaining and renewing contracts at WeWork's largest unit in Rio de Janeiro;// Management of the member support channel through Zendesk and Salesforce platforms;// Management and production of events for community engagement.

Rio De Janeiro E Região, Brasil

// Responsible for the commercial area - new sales// Contract renewals // Management and production of internal events for community engagement

Rio De Janeiro E Região, Brasil

// Administration of 3 units with an average of 150 clients;// Support in the commercial area - new sales;// Contracts renewal and control;// Responsible for external events and extra revenue generation;// Customer service focused on experience.