Release Manager’s responsibilities as the owner of the Release Management Process include: Producing Release Schedule (obtaining information about planned releases and rollout dates and maintaining, distributing and publishing the Release Schedule for wider audience); Organizing and chairing Release Advisory Board monthly meetings (RAB) Organizing and chairing Packaging Activity Plan weekly meetings (PAP); Liaising between Projects and Transition Manager to enable initiation of software deployment process based on assigned requests along with validation with Group IS in line with relevant RACI model; Delegating individual release requests and transition assignments to particular Release Coordinators based on current workload; Supporting Project Teams in Release and Rollout Planning on ad hoc basis; Providing review and acceptance for release change requests logged in change console; Providing approval for desktop rollout plans, communication and deployment activities; Assisting in Rollout approval/Early Life Support closure process (organizing and participating in Trasition Gate meetings); Creating and maintaining change models for software packaging and release; Supporting Release Coordinators roles when necessary; Reviewing Service Management Overview documentation, distributing it to Service Receiving Managers for approval and publishing on Client Intranet; Liaising with Change Management, Transition Management and Project Management as necessary on a daily basis; Support Transition Management in identifying deliverables required by all involved parties in order to take support of new applications/services (together with other key stakeolders); Escalating problems observed during Release and Transition phase to Transition Manager and key stakeholders; Reporting on Release Management process performance; Reporting process exceptions to the appropriate parties; Participating in the recruitment process for new Release Coordinators as per established HR policies.

• Coordinating Project lifecycle during design, planning, transition and release period• Performing release and deployment activities: assisting Project Manager in day to day project activities including consultation of best release practices, preparing rollout plan, coordinating pilot release, preparing project related documentation, signing off project deliverables, managing Early Life Support and software deployment• Running release planning meetings with key stakeholders to identify proper sequencing of release packages. Ensures that issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule.• Conducting desktop releases on over 7 000 machines• Working closely with Transition Managers• Maintaining close relation with Project Managers and Project Stakeholders• Collaborating with Development Teams to meet project deliverables and timelines• Attending change management CABs meetings and deployment planning meetings to collect data and information pertaining to the release• Acting as a Change Analyst: preparing change requests for application deployment on test and production instances, reviewing tests' results (performance, regression, User Acceptance Testing) from pre-production environment

• Register and ensures registration of new Configuration Items;• Ensures timely and high quality CI data recording;• Maintains proper relationships as defined in the agreed Configuration Models; 
• Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy – via physical or auto-scans; pro actively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB;
• Assist the execution of Quality Assurance process over the Service Asset & Configuration Management (SACM) process and policies;
• Provide reporting, both operational and ad-hoc reports as required and agreed;• Follow and promotes SACM process & technology standards;
• Work closely with the stakeholders of the CMDB data and ensures that CI changes are reflected in a timely manner;
• Assist with customer / 3rd party queries on the state of the Assets / CIs;
• Works with Regional/Global Change Managers, Release Managers, Data Quality Managers, Data Managers and data Owners, Tools Support teams.

• Provides CI and ITSM related knowledge training;
• Planing and developing CSIP for SACM.• Experienced MS Excel and basic MS Access;

• Account creation/deletion/administration• Dealing with new service requests by logging calls with appropriate resolving teams• Monthly and weekly reports creation• Fast tracking urgent requests• Shadowing Asset and Configuration Management Team• Performing changes• Chairing conference calls• Shared folders size increase and security set up • Network printers set up/administration• Installation of packaged software (via CSSM)• Shared area creation• Reviewing and updating process documentation• Liaising with Change/Knowledge/Incident Management Teams

• 1st line support for all IT related issues and initial diagnostics• Recording all incoming incidents and request in service management tool (Remedy)• Incident management and assignment of support tickets to relevant teams• Ensuring the SLAs are met at all times• Working towards meeting or exceeding customer expectations