Anna M Email & Phone Number

Kraków Area, Poland

Release Manager’s responsibilities as the owner of the Release Management Process include: Producing Release Schedule (obtaining information about planned releases and rollout dates and maintaining, distributing and publishing the Release Schedule for wider audience); Organizing and chairing Release Advisory Board monthly meetings (RAB) Organizing and.

Kraków Area, Poland

• Coordinating Project lifecycle during design, planning, transition and release period
• Performing release and deployment activities: assisting Project Manager in day to day project activities including consultation of best release practices, preparing rollout plan, coordinating pilot release, preparing.
• Running release planning meetings with key stakeholders to identify proper sequencing of release packages. Ensures that issues and risks are identified, understood, and dealt with in a manner that mitigates risk to.
• Conducting desktop releases on over 7 000 machines
• Working closely with Transition Managers
• Maintaining close relation with Project Managers and Project Stakeholders

Kraków, woj. Małopolskie, Polska

• Register and ensures registration of new Configuration Items;
• Ensures timely and high quality CI data recording;
• Maintains proper relationships as defined in the agreed Configuration Models;
• Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy – via physical or auto-scans; pro actively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB;
• Assist the execution of Quality Assurance process over the Service Asset & Configuration Management (SACM) process and policies;
• Provide reporting, both operational and ad-hoc reports as required and agreed;

• Account creation/deletion/administration
• Dealing with new service requests by logging calls with appropriate resolving teams
• Monthly and weekly reports creation
• Fast tracking urgent requests
• Shadowing Asset and Configuration Management Team
• Performing changes

• 1st line support for all IT related issues and initial diagnostics
• Recording all incoming incidents and request in service management tool (Remedy)
• Incident management and assignment of support tickets to relevant teams
• Ensuring the SLAs are met at all times
• Working towards meeting or exceeding customer expectations