Acounts Payable Ap Helpdesk/Resolution Specialist - Shared Services
(Consultant for VACO Staffing) January 2010 - April 2013* Resolve escalated error items fournd on submitted invoices of multi-billion dollar company for all of U.S. by contacting relevant field office or vendors. Used Oracle system to confirm project and task details, to view PO details, and to view invoice and payment history of international company.* Answered calls and emails to AP Helpdesk phone from outside vendors and internal staff regarding invoice status, payment details, expense report items, and requests for relevant backup documentation. Offer training to internal callers on correct use of all AP forms.* Research invoices and payments for field and management.* Clarified for coworkers in and outside our department regarding multiple changes made to AP procedures and policies as AECOM streamlined practices. * Assisted in multiple conversions when AECOM merged with other businesses.* Assisted in AP system conversion when AECOM moved from sorting invoice and payment records based on 6 separate operating units and converged all into 2 operating units.* Cross trained in AECOM’s Scanning department to get invoices and expense reports scanned into the AX imaging system which AECOM used to feed these details to their Oracle payment system.* Designed training guide to access AP Helpdesk voicemail* Trained new AP Resolution staff on day to day operations within six weeks of my own start date.