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Anna Mckenzie is listed as Business Operations Lead | Customer Service Expert at Audatex, a Solera company, a company with 369 employees, based in Pinckney, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Anna Mckenzie.
Anna Mckenzie previously worked as Business Operations Lead at Audatex, A Solera Company and Business Operations Specialist at Audatex, A Solera Company. Anna Mckenzie holds Undergraduate Coursework In Accounting from Cleary University.
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Business Operations and Customer Service Expert with 20+ years of experience leading sales, customer onboarding, system deployment, and client support in a high-volume call center environment. Hands-on Leader & Trusted Client Partner with a passion for delivering end-to-end customer support to drive product utilization and client retention.
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- Lead, train, and mentor a team of 10 representatives with a focus on reducing time to response and resolution for all customer support inquiries and improving the overall customer experience.- Deliver 24/7 on-call support and 1-hour SLAs during major weather events with high volumes of hail and hurricane damage claims by building & deploying a team of 5.
- Manage all client troubleshooting, including access controls, account provisioning, platform testing, and validation, to ensure client satisfaction while escalating issues to technical teams.- Oversee platform provisioning to enable access to Audatex and maintain account security.
- Led sales, customer onboarding, system deployment, and client support for 4,000+ body shops.- Designed and facilitated on-site and virtual classes of up to 150 agents from enterprise insurance companies to train them on new software features and drive product adoption and utilization.- Spearheaded he design, development, and deployment of all training.
Other employees you can reach at audatex.us. View company contacts for 369 employees →
Deybi López
Colleague at Audatex, A Solera CompanyBogotá D.C. Metropolitan Area, Colombia
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DC
Diana Calciu
Colleague at Audatex, A Solera CompanyReading, England, United Kingdom, United Kingdom
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Markéta Pirklová
Colleague at Audatex, A Solera CompanyPrague, Czechia, Czech Republic
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SS
Syed Samaul
Colleague at Audatex, A Solera CompanyFort Myers, Florida, United States, United States
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VP
Vytautas Paulauskis
Colleague at Audatex, A Solera CompanyVilnius, Vilniaus, Lithuania, Lithuania
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GA
Gustavo Arce
Colleague at Audatex, A Solera CompanyMexico City, Mexico, Mexico
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PS
Piotr Switalski
Colleague at Audatex, A Solera CompanyWarsaw Metropolitan Area, Poland
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GL
Guido Loleit
Colleague at Audatex, A Solera CompanyBerlin Metropolitan Area, Germany
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LG
Luis Gerardo Rodriguez Aguilar
Colleague at Audatex, A Solera CompanyNetzahualcóyotl, México, Mexico, Mexico
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LV
Laura Victoria Román Varela
Colleague at Audatex, A Solera CompanyMéxico, Mexico, Mexico
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Quick answers generated from the profile data available on this page.
Anna Mckenzie works for Audatex, a Solera company.
Anna Mckenzie is listed as Business Operations Lead | Customer Service Expert at Audatex, a Solera company.
Anna Mckenzie is based in Pinckney, Michigan, United States while working with Audatex, a Solera company.
Anna Mckenzie has worked for Audatex, A Solera Company.
Anna Mckenzie's colleagues at Audatex, a Solera company include Deybi López, Diana Calciu, Markéta Pirklová, Syed Samaul, and Vytautas Paulauskis.
You can use AeroLeads to view verified contact signals for Anna Mckenzie at Audatex, a Solera company, including work email, phone, and LinkedIn data when available.
Anna Mckenzie holds Undergraduate Coursework In Accounting from Cleary University.
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