Anna Mccoll Email & Phone Number

Auckland, New Zealand

• Test Automation: Created front end automated tests for Dynamics 365 ERP software using Playwright and JavaScript.• Marketing Bot Creation & Maintenance: Used Azure Logic Apps, Data Factory, Function Apps and other microservices to create, configure and update application bots used in marketing campaigns.• Automation Reports: Created reports in Power Bi to measure the time saved using Marketing Automation Bots, and the progress made towards test automation targets.• Internal Support Applications Maintenance & Upgrades: Upgraded Privacy Assessment application to include more self-service functionality and security improvements using Power Apps and Azure Service Bus. • Application Design: Redesigned Data Centre Billing Interface tool to consume data from new sources and produce billing reports using Confluence, Power Apps, SQL Server and Azure Logic Apps.

Auckland New Zealand

• Part-time and later a casual role.• Assisting customers with their purchases.• Creating attractive displays beneath counters and in windows.• Stock taking.• Requesting quotes from suppliers and placing customer orders.• Cleaning.

Auckland, New Zealand

• Data cleaning and transformation in preparation for migration to MYOB. • Procedure development and staff training on MYOB. • Additional data cleaning and imports as required post-migration.• Creating import scenarios for post-migration imports.• Reformatting existing excel documents to accept new MYOB report formats.• Communicating with customers and suppliers.

Auckland

• Responding to written customer queries sent in from the website’s “contact us” form, and liaising with courier companies or buyers.• Addressing customer concerns regarding their purchase orders and guiding them through to a resolution.• Sourcing and transferring stock for customer purchases.• Investigating the cause of delayed customer orders and determining how to get the best resolution for the customer.

Auckland, New Zealand

• Started as an Office Assistant in 2003 and was promoted to Senior Office Assistant in 2017.• Created product codes and maintained customer records in proprietary ERP database.• Senior invoicer and creditor advising 4 other staff members.• Chief proof reader & editor for marketing materials.• Managed stock takes for imported products.• Performed sales analysis and stock ordering for imported products.• Created quotes for non-standard jewellery and costed finished product.• Developed training guides and mentored office staff.• Performed customer services over the phone and in person with visitors.• Supported management & the Credit Controller during absences or heavy workflow.

Auckland, New Zealand

Duties included:• Data entry• Database research• Processing database changes• Maintaining competitive information spreadsheets• Printing letters & labels• Customer services• Relief reception

Auckland, New Zealand

Duties included:• Customer services• Cash handling• Stock handling• Scanning & shelving videos• Cleaning• Membership sign up

Auckland, New Zealand

A summer job where my duties included:• Filing• Archiving• Photocopying• Switchboard experience

Auckland, New Zealand

A part time job where my duties included:• Customer services• Cash handling• Scanning & packing goods

Auckland, New Zealand

A summer job where my duties included:• Filing• Archiving• Photocopying

Bachelor'S Degree, Computing Systems, Average Course Grade = A (8.542 Gpa)

Diploma, Communications Studies

New Zealand Bursary, B Bursary