Anna Mcdermott Email & Phone Number

Oxford, United Kingdom

• Management of complex set of interdependent credit risk projects for a large global bank• Planning, monitoring and control• Resource planning and management• Responsible of a team of between 10 and 20 consultants depending on project phase and resource needs• Producing and agreeing project definitions, budgets and implementation schedules with customer stakeholders• Project and programme reporting and control• Representing SunGard on senior customer steering forums• External and internal stakeholder management and communication, across multiple locations and time zones• Financial management and reporting (annual project value of in the region of $4million USD)• Change management• Risk and issue management

Abingdon, Oxfordshire

• Contract Management • Overall accountability for ensuring that all BSF contractual commitments are delivered• Responsibility for ensuring that delivery team meets contractual KPIs and that key measures are captured for reporting• Financial Management• Management, monitoring and reporting on the cost centres associated with the contracts against plans and forecasts to ensure financial targets are met or exceeded• Identification and development of opportunities for improving the financial profitability of the customer accounts• Production of costed proposals for operational or strategic changes to the managed service• Relationship Management• Ownership for ensuring maximum customer satisfaction with the ICT managed service• Balancing the needs of customers and internal stakeholders while delivering a successful and profitable contract customers • Appreciation of customers’ business and influencing factors. Understanding implications of customers’ business/IT strategy

Abingdon, Oxfordshire

• Overall responsibility for implementation of BSF contract deliverables including School ICT Installations, Managed Service Start Up, TUPE and centrally hosted services.• Customer relationship management at both local authority, LEP (Local Education Partnership) and school level• Commitments management• Programme and implementation planning• Change control management• Risk and issue management and mitigation• Resource planning and management• Financial management and reporting

Handforth, Cheshire

• Project ownership from inception to delivery• Project planning and communication• Managing customer expectations and deliverables• Managing customer relationships at all levels in the client organisation• Project and financial status reporting• Change control management• Risk and issue management and mitigation• Project resource management • Implementation planning• Quality assurance

London, United Kingdom

GSD (Group Service Delivery) is a virtual worldwide team within BAT responsible for service brokerage and management using both internal and external suppliers. Responsibilities included:-• Account Manager with responsibility for service delivery to Head Quarters IT projects (i.e. common applications and systems which are rolled out globally)• Collaboration with senior Regional and Functional IT Managers to identify and promote opportunities for use of GSD for service provision• Establish GSD participation in all major global IT projects from inception and business case.• Prioritise and oversee transition of services for global systems and applications to GSD• Participation in Service Planning process for significant applications• Maintenance of Head Quarters account plan and profile.• Mediation between IT Management and Service Providers (both internal and external)

High Wycombe

• Management of 3rd party supplier EDS in European roll out of bespoke wholesale finance package• Negotiation and management of contracts with EDS (fixed price contracts)• Business change• Financial and budget management for global deployment (budget approx. $3m per year)• Risk and issue management• Client relationship management (liaison with GMAC Directors, Senior Management and Country Operations Managers)• Monthly Steering Committee reporting (to director level stakeholders)• Ensuring maintenance of one common core application and code base• Roll out planning• Ensuring adherence to GM Project Management methodology to comply with regular IT audits

Birmingham, United Kingdom

Responsible for analysis of requirements for the Price Evaluation module of a major leasing application. This module was seen as key to the profitability of the application.Successfully led a project to customise and implement an off the shelf Litigation Application for the Collections arm of Forward Trust Group, Midland Bank and Midland Card Services. Key development resource in the development and implementation of a major new lending application for the Forward Trust Personal Finance. Extensive experience of systems analysis, design, development and testing both pre- and post-implementation of the application.