Anna Mcdonald Email & Phone Number

Fort Collins, Co, Us

Redwood City, California, Us

Boston, Massachusetts, Us

-Managed a high-revenue, long-term client portfolio, ensuring the success of the platform. -Integrated technical expertise to clients using industry-best practices.-Collaborated with product development and sales teams to identify upsell and cross-sell opportunities, consistently surpassing quarterly goals.-Played a mentoring role by assisting in new hire training, expediting the onboarding process, and addressing knowledge gaps.

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Acting as a product resource, I utilize in-depth knowledge of ClearCompany’s talent management software to identify, troubleshoot and resolve issues encountered by users. I confirm and report on any system issues within the software. Also, I share client feedback with the team to consistently improve the platform.

Fort Collins, Co, Us

● Provides services to resolve social or emotional problems that are or are expected to be an impediment to the effective treatment of the client's medical condition or rate of recovery.● Responsibilities include assessment of social and emotional factors affecting the patient, the family/caregiver system, and/or their environment, and the impact of those factors on the medical condition, plan of care, or rate of recovery; education about community resources (and how to access). Crisis intervention to decrease potential for neglect/abuse, decrease suicide potential, increase access to community resources, strengthen fragile support system, and reduce any other high-risk indicator(s) endangering patients physical or mental health.● Assist Social Service Director in departmental paperwork involving: Medicare benefits, PASRR, NOMNC, medical equipment, medication changes, advanced directive paperwork, admission paperwork.● Assists with coordinating psychological, psychiatric, dental and vision services. Involved in meetings as appropriate including care conferences, psychotropic medication review, Medicare, social services department, Columbine social services. Maintains up to date community resource file. Provides input into Social Services Policies and Procedures as appropriate.● Completes tours and the inquiry process for potential residents and their families; evaluates prospective admissions for appropriateness of placement and determination of correct level of care; reviews health insurance benefits with BOC; verifies Medicare and Humana benefits; facilitates the admission of residents to the facility along with nursing and social services staff and any required admission paperwork.

Fort Collins, Co, Us

Fort Collins, Co, Us

● Being the first point of contact for Ag Help Desk, including welcoming and addressing all walk-ins, answering phone calls and handling email issues.● Maintaining and managing the Help Desk software by creating, completing, categorizing and assigning tickets to the corresponding technicians.● Addressing technical problems including: wiping and re-imaging computers, software installation, helping with timeclock and Oracle, mapping share drives, and assisting with EID and email issues.● Managing computer lab supplies and printers (loading paper/replacing toner), troubleshooting printer issues (paper jams), assisting with large document printing and scanning, and assisting students with computer lab related questions or issues. Opening/closing computer labs.● Working knowledge of Microsoft Suite, Outlook, Kuali Financial, Timeclock, Oracle, and Surplus.