Sameer M. Email & Phone Number

United States

Leading information security, privacy compliance to ensure a secure and compliant environment over cloud based platform (AWS).Holding HITRUST CSF V 9.4, ISO 27001: 2022, GDPR, SCHREMS 2, WCAG, HIPAA, FedRAMP Moderate SSP, and SOC2 Type2 certifications and compliances.Implementing robust security measures and controls to protect sensitive data and systems, aligning with regulatory requirements and industry standards.Developing and enforcing privacy policies and procedures to safeguard confidential information and ensure compliance with privacy regulations.Designing and implementing comprehensive BCP strategies to mitigate risks and maintain business operations during disruptions.Responding to RFIs / Client Security Questionnaires: Provide in-depth responses to a variety of information security questions/clarifications per the implemented best practices and technologies. Review prospective clients' Data Processing Agreements (DPAs) and Business Associate Agreements (BAAs).Assuring AWS security best practices and configurations to ensure the integrity and confidentiality of cloud-based infrastructure and services.Conducting risk assessments and proactively identifying and addressing security gaps.Collaborating with stakeholders to promote a culture of security awareness and training across the organization.Keeping up-to-date with emerging trends, technologies, and regulations in information security, privacy, BCP, and AWS to drive continuous improvement.

Gurgaon, India

Chief Risk Officer, Privacy Officer, BCP Manager, and Security Manager roles encompassing comprehensive risk management, privacy governance, business continuity planning, and security oversight.Led successful implementation and management of ISO 27001, BS 10012, and GDPR certifications, ensuring compliance with data protection regulations.Expertise in HIPAA and DPA compliances, ensuring the secure handling of sensitive healthcare and personal data.Proficient in managing Service and Organization Controls (SOC) SOC 1/2 (SSAE18/ISAE 3402) Attestation and Reporting, ensuring adherence to industry standards.Spearheaded RPA (Robotic Process Automation) product development projects, leveraging cutting-edge indigenous tools for process automation.Championed quality and business excellence initiatives, driving continuous improvement and operational efficiency.Prepared the foundation for HITRUST CSF readiness and compliance with the California Consumer Privacy Act (CCPA).Demonstrated strong leadership and strategic decision-making skills to mitigate risks, protect assets, and ensure regulatory compliance in complex organizational environments.

Gurgaon, India

• Operations Set Up & Planning, Staffing, SLAs and Metrics & Delivery Management• Key aide to VP Operations in managing various BUs pan India• Proposing suitable sales strategies/business growth basis Analytics & market dynamics• Customer/Seller Experience Management - NPS/CSAT/Mystery Shopping/QRC• Seller Management – acquisition, content listing, KYC, On-boarding/Training, Activation, Performance• Content Management – Acquisition, QC, Content Writing/Correction, Listing• Business Intelligence and Analytics- DataMart, Competition Analysis and Benchmarking• Audits –Website, Inbound QRC, Outbound Sales, Price QC, Fake Checks, Logistics, Seller Engagement• Outsourced Partners (Sales/Inbound) Quality Management – Data, Voice, Processes• Business Improvements – Revenues, Efficiency/Productivity, Effectiveness, Compliance

Noida Area, India

Cross Functional, Cross Geos Programs ManagementBusiness Areas: Recurring Revenue, Technical Support, Offshore Technical Consulting

New Delhi Area, India

Malcolm Baldrige Quality Framework ManagementISO 10002, ISO 27001CSATMetrics Management - CSOMIS and DashboardsSix Sigma, VSM - Lean ManagementCapacity Planning (manpower) - Customer Service n OperationsBancassuranceProcesses development and Quality ManagementWorkflow Management System TNA, R&R Management for OperationsComplaints Management SystemOperations Risk Management

Gurgaon, India

•Formulate and align process excellence strategies to meet business needs across Operations/Support functions.Collaborate with department heads to identify critical success factors necessary to achieve business objectives.Develop guidelines for process quality adherence and drive process improvements in collaboration with relevant departments.Establish acceptable standards for process metrics that enhance internal efficiency and deliver customer value.Design process audit mechanisms, policies, and guidelines for operations and support functions.Determine scope and frequency of process audits, overseeing audits conducted in different zones.Publish quarterly audit schedules for process audits.Conceptualize programs to drive continuous process improvement and efficiency across all areas of operations and support functions.Define and implement operating procedures or technology to improve process quality and service standards.Foster a culture of continual process improvement and reengineering.Establish relevant process metrics and provide inputs for performance management systems.Conduct quality audits for ISO 9001 and ISO 14001 compliance.Led mobile servicing operations for a top mobile manufacturer.Conducted stock audits to ensure accurate inventory management.Managed and optimized various processes through Six Sigma projects.

• Managing ISO 27001:2005 certification (ISMS)• Compliance - DPA, HIPAA, Client SOPs, Internal SOP• Process Mapping (BPMS)• Process and ISMS audits• Process Improvement projects using various Six Sigma tools• New Certifications - eSCM implementation, Implemented ‘Five ‘S’ • Process Automation • Metrics Implementation and management• Risk Assessment and Treatment for all asset classes • Incident Management – identification, reporting, review, analyses and investigation.• Planning and Conducting process audits• BCP Testing – Call tree activation, Evacuation Drills and Offsite Testing• Regular process monitoring through dashboards.• Member – Awards Committee; Leader – Cab Committee

Management Representative - ISO 9001 Project QualityImprovements, Internal Auditing

Mba, International Business

MBA International Business

Master Of Arts (M.A.), Economics, 1

MA Eco

Ba, Economics, Graduation

BA

Diploma, Electrical Engg

Electrical Engineering

10Th, High School/Secondary Diplomas And Certificates, 10Th

10th