Sameer M. Email and Phone Number
Sameer M. personal email
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A professional with over a decade of experience in the organized retail and service industries. Recognized for strong leadership skills, in-depth retail and operational expertise, and a passion for building high-performing teams. Adept at designing and implementing effective processes while fostering a culture of collaboration and excellence. Committed to aligning teams with the company's vision and inspiring individuals through impactful actions and communication. Driven by a mission to influence, inspire, and contribute to sustainable organizational success.
Traya
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Assistant Manager - Customer ExperienceTraya Jul 2024 - PresentMumbai, Maharashtra, India -
Cluster Manager - Salon & SpaCasa Wellness Oct 2023 - Jun 2024Mumbai, Maharashtra, India-Created a systematic approach to increase reach through potential mapping and sales planning,formulating & executing go to market strategies to leverage.- Implement effective succession planning, people management, development, recruIitment and retention strategies along with Legal and other Important Compliances.- Manage and increase the effectiveness and efficiency of support services (Marketing & Supply Chain) through improvement to each function as well as coordination and communication between support and business functions.- Dealing with staffing issues such as interviewing potentional staff, conducting appraisals and performance reviews as well as providing or organising training and development.- ATL & BTL Execution.- Analysing sales figures and forecasting future sales- Proactively manage and ensure adherence to all legal requirements and regulations govering the company.- Spearheaded comprehensive legal compliance initiatives, minimizing risks and ensuring the company's operations align with applicable laws.- Conduting regular audits to verify compliance with industry specific regulations, maintaining a high standard of legal and ethical practices.- Collaborated with legal counsel to address potential legal issues and provided strategic guidance to mitigate risks.- Played a key role in the end to end management of new format stores executing and monitoring new identity rollouts.- Play a key role in business turnaround transformed the assigned outlets from a loss - making to breaking even and gradually generating profits. -
Senior Manager - OperationsB2C Network Llp Oct 2021 - Sep 2023Mumbai, Maharashtra, IndiaPlay a significant role in long term planning, with the view to deliver operational excellence.- Implement effective succession planning, people management, development, recruitment and retention strategies along with Legal and other Important Compliances.- Manage and increase the effectiveness and efficiency of support services (Marketing & Supply Chain) through improvement to each function as well as coordination and communication between support and business functions.- Dealing with staffing issues such as interviewing potentional staff, conducting appraisals and performance reviews as well as providing or organising training and development.- ATL & BTL Execution.- Analysing sales figures and forecasting future sales
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Business Head - Salon OperationsEnrich Salon Sep 2020 - Aug 2021Mumbai, Maharashtra, India- Responsible for achievement of Business - Top line and Bottom line.- Driving Business - Execution and implementation of development plans for ensuring smooth operations of company owned stores, supervise all SOP's and process related to store functioning.- Team Management - Supervise a team of salon members (Business Manager, ABM,Front Desk Executives, Hair Stylists and Beauty Therapists)- Partner in HR Processes like Training & Performance Appraisal and Feedbacks -
Senior Manager - OperationsB2C Network Llp Jul 2019 - Dec 2020Mumbai, Maharashtra, IndiaPlay a significant role in long term planning, with the view to deliver operational excellence.- Implement effective succession planning, people management, development, recruitment and retention strategies.- Manage and increase the effectiveness and efficiency of support services (Marketing & Supply Chain) through improvement to each function as well as coordination and communication between support and business functions.- Dealing with staffing issues such as interviewing potentional staff, conducting appraisals and performance reviews as well as providing or organising training and development.- ATL & BTL Execution.- Analysing sales figures and forecasting future sales
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Manager - Hr & OperationsB2C Network Llp Jul 2018 - Jul 2019Mumbai, Maharashtra, IndiaAn Exclusive Licensee of Marie Clarie Salon,Wellness & Acadmey Vertical in India.Managing Operations across Pan India.- Responsible for Brand License,for Salon opening coordinating with all verticals for smooth & timely opening of stores.- Assisting in Hiring & Training functions mentoring new recruits in the designed SOP,processes and store operations.- Building and operating new stores end to end,Providing business development support to the Franchisee.
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Manager - Salon OperationsEnrich Hair & Skin Solutions Pvt. Ltd. Aug 2017 - Jun 2018Mumbai, Maharashtra, India- Recruit exceptional professional to maintain salon & Brand Standards.- Motivate & Coach employees to improve perfomance.- Keep salon operating profitably according to budgetary guidelines.- Increase business by developing innovative marketing programs.- Managed team of 20-25 people including Technicans & Front Desk.-Successfully managed the salon with an annual turnover of 4.80 CR to 6 CR -
Zonal Quality Coach AnaylstVodafone Apr 2014 - Aug 2017Mumbai, Maharashtra, India- Managed the Quality and the standards set by the company of 15 Vodafone Store & 42 Vodafone Mini Stores.- Defined quality procedures in conjunctions with operating staff.- Review customer requirements and ensure they are met.- Conducting Retail and Other Quality Audits to ensure that each team member is well eqquiped to serve customers in the set parameters of company.- Managed the complete team of external mystery auditors.- Also Auditing on Store Inventory and Other Process Audits on regular intervals. -
Examination In-ChargeAditya Institute Of Management And Research (Aimsr) May 2013 - Mar 2014Mumbai, Maharashtra, India- Was responsible for overall Adminstration & Examination functions and ancillary activities associated with the institute also carrying out all necessary planning and execution of the above mentioned functions as per the directives of the Director of the institute. -
Sales-AssistVodafone Feb 2010 - May 2013Mumbai, Maharashtra, India- Managed Sales & Sercvie of Vodafone Store's which had daily footfall of 1000+ Walk-Ins.- Managed overall business in terms of Postpaid,Prepaid,Data Cards & VAS Services.Managed the team of 10-15 people which include CSE & Other Sales Assist.- Handling Escalations and Retaining customers by providing the best possible resolution and attaining customer Satisfactions.- Helping and Training the team members with their queries pertaining to the new products launched. - Conducting brefings PK Test on regular intervals. -
Customer Service ExecutiveVodafone Jan 2008 - Feb 2010Mumbai, Maharashtra, India- Providing End to End Resolution to the customers and also ensuring that to acheive individual and Store closes and achieves the standards set by the company.
Sameer M. Education Details
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A Grade -
Kendriya Vishwavidyala TamilnaduA
Frequently Asked Questions about Sameer M.
What company does Sameer M. work for?
Sameer M. works for Traya
What is Sameer M.'s role at the current company?
Sameer M.'s current role is People First Leader| Team Management| Leadership| Customer Sevice| Business Head | Strategic Management | Data Analytics | Lawyer.
What is Sameer M.'s email address?
Sameer M.'s email address is sa****@****ail.com
What schools did Sameer M. attend?
Sameer M. attended Government Law College, Mumbai, Welingkar Institute Of Management, Rashtriya Vishwa Vidyapeeth, Kendriya Vishwavidyala Tamilnadu.
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