Assistant Manager - Customer Experience
Current
Jul 2024 - Present
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Sameer M. Email & Phone Number
People First Leader| Team Management| Leadership| Customer Sevice| Business Head | Strategic Management | Data Analytics | Lawyer
at
Traya
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
People First Leader| Team Management| Leadership| Customer Sevice| Business Head | Strategic Management | Data Analytics | Lawyer
Location
Mumbai, Maharashtra, India
Who is Sameer M.? Overview
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Quick answer
Sameer M. is listed as People First Leader| Team Management| Leadership| Customer Sevice| Business Head | Strategic Management | Data Analytics | Lawyer at Traya, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Sameer M..
Sameer M. previously worked as Assistant Manager - Customer Experience at Traya and Cluster Manager - Salon & Spa at Casa Wellness. Sameer M. holds Bachelor Of Laws - Ll.B, Legal Studies, General, A+ from Government Law College, Mumbai.
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Traya
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Profile bio
About Sameer M.
A professional with over a decade of experience in the organized retail and service industries. Recognized for strong leadership skills, in-depth retail and operational expertise, and a passion for building high-performing teams. Adept at designing and implementing effective processes while fostering a culture of collaboration and excellence. Committed to aligning teams with the company's vision and inspiring individuals through impactful actions and communication. Driven by a mission to influence, inspire, and contribute to sustainable organizational success.
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Sameer M.'s current company
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11 roles
Sameer M. work experience
A career timeline built from the work history available for this profile.
Cluster Manager - Salon & Spa
-Created a systematic approach to increase reach through potential mapping and sales planning,formulating & executing go to market strategies to leverage.- Implement effective succession planning, people management, development, recruIitment and retention strategies along with Legal and other Important Compliances.- Manage and increase the effectiveness and efficiency of support services (Marketing & Supply Chain) through improvement to each function as well as coordination and communication between support and business functions.- Dealing with staffing issues such as interviewing potentional staff, conducting appraisals and performance reviews as well as providing or organising training and development.- ATL & BTL Execution.- Analysing sales figures and forecasting future sales- Proactively manage and ensure adherence to all legal requirements and regulations govering the company.- Spearheaded comprehensive legal compliance initiatives, minimizing risks and ensuring the company's operations align with applicable laws.- Conduting regular audits to verify compliance with industry specific regulations, maintaining a high standard of legal and ethical practices.- Collaborated with legal counsel to address potential legal issues and provided strategic guidance to mitigate risks.- Played a key role in the end to end management of new format stores executing and monitoring new identity rollouts.- Play a key role in business turnaround transformed the assigned outlets from a loss - making to breaking even and gradually generating profits.
Oct 2023 - Jun 2024
Senior Manager - Operations
B2C Network Llp
Play a significant role in long term planning, with the view to deliver operational excellence.- Implement effective succession planning, people management, development, recruitment and retention strategies along with Legal and other Important Compliances.- Manage and increase the effectiveness and efficiency of support services (Marketing & Supply Chain) through improvement to each function as well as coordination and communication between support and business functions.- Dealing with staffing issues such as interviewing potentional staff, conducting appraisals and performance reviews as well as providing or organising training and development.- ATL & BTL Execution.- Analysing sales figures and forecasting future sales
Oct 2021 - Sep 2023
Business Head - Salon Operations
- Responsible for achievement of Business - Top line and Bottom line.- Driving Business - Execution and implementation of development plans for ensuring smooth operations of company owned stores, supervise all SOP's and process related to store functioning.- Team Management - Supervise a team of salon members (Business Manager, ABM,Front Desk Executives, Hair Stylists and Beauty Therapists)- Partner in HR Processes like Training & Performance Appraisal and Feedbacks
Sep 2020 - Aug 2021
Senior Manager - Operations
B2C Network Llp
Play a significant role in long term planning, with the view to deliver operational excellence.- Implement effective succession planning, people management, development, recruitment and retention strategies.- Manage and increase the effectiveness and efficiency of support services (Marketing & Supply Chain) through improvement to each function as well as coordination and communication between support and business functions.- Dealing with staffing issues such as interviewing potentional staff, conducting appraisals and performance reviews as well as providing or organising training and development.- ATL & BTL Execution.- Analysing sales figures and forecasting future sales
Jul 2019 - Dec 2020
Manager - Hr & Operations
B2C Network Llp
An Exclusive Licensee of Marie Clarie Salon,Wellness & Acadmey Vertical in India.Managing Operations across Pan India.- Responsible for Brand License,for Salon opening coordinating with all verticals for smooth & timely opening of stores.- Assisting in Hiring & Training functions mentoring new recruits in the designed SOP,processes and store operations.- Building and operating new stores end to end,Providing business development support to the Franchisee.
Jul 2018 - Jul 2019
Manager - Salon Operations
- Recruit exceptional professional to maintain salon & Brand Standards.- Motivate & Coach employees to improve perfomance.- Keep salon operating profitably according to budgetary guidelines.- Increase business by developing innovative marketing programs.- Managed team of 20-25 people including Technicans & Front Desk.-Successfully managed the salon with an annual turnover of 4.80 CR to 6 CR
Aug 2017 - Jun 2018
Zonal Quality Coach Anaylst
- Managed the Quality and the standards set by the company of 15 Vodafone Store & 42 Vodafone Mini Stores.- Defined quality procedures in conjunctions with operating staff.- Review customer requirements and ensure they are met.- Conducting Retail and Other Quality Audits to ensure that each team member is well eqquiped to serve customers in the set parameters of company.- Managed the complete team of external mystery auditors.- Also Auditing on Store Inventory and Other Process Audits on regular intervals.
Apr 2014 - Aug 2017
Examination In-Charge
- Was responsible for overall Adminstration & Examination functions and ancillary activities associated with the institute also carrying out all necessary planning and execution of the above mentioned functions as per the directives of the Director of the institute.
May 2013 - Mar 2014
Sales-Assist
- Managed Sales & Sercvie of Vodafone Store's which had daily footfall of 1000+ Walk-Ins.- Managed overall business in terms of Postpaid,Prepaid,Data Cards & VAS Services.Managed the team of 10-15 people which include CSE & Other Sales Assist.- Handling Escalations and Retaining customers by providing the best possible resolution and attaining customer Satisfactions.- Helping and Training the team members with their queries pertaining to the new products launched. - Conducting brefings PK Test on regular intervals.
Feb 2010 - May 2013
Customer Service Executive
- Providing End to End Resolution to the customers and also ensuring that to acheive individual and Store closes and achieves the standards set by the company.
Jan 2008 - Feb 2010
4 education records
Sameer M. education
Bachelor Of Laws - Ll.B, Legal Studies, General, A+
Post Graduation Diploma Management, Marketing/Marketing Management, General, A
Bachelor Of Commerce (B.Com.), Business/Commerce, General, A Grade
Sr Secondary Examination, Business/Commerce, General, A
Kendriya Vishwavidyala Tamilnadu
FAQ
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What company does Sameer M. work for?
Sameer M. works for Traya.
What is Sameer M.'s role at Traya?
Sameer M. is listed as People First Leader| Team Management| Leadership| Customer Sevice| Business Head | Strategic Management | Data Analytics | Lawyer at Traya.
Where is Sameer M. based?
Sameer M. is based in Mumbai, Maharashtra, India while working with Traya.
What companies has Sameer M. worked for?
Sameer M. has worked for Traya, Casa Wellness, B2C Network Llp, Enrich Salon, and Enrich Hair & Skin Solutions Pvt. Ltd..
How can I contact Sameer M.?
You can use AeroLeads to view verified contact signals for Sameer M. at Traya, including work email, phone, and LinkedIn data when available.
What schools did Sameer M. attend?
Sameer M. holds Bachelor Of Laws - Ll.B, Legal Studies, General, A+ from Government Law College, Mumbai.
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