Creating and executing learning strategies and programs. Evaluating individual and organisational development needs and implementing various learning methods companywide (coaching, job-shadowing, online trainings). Designing and delivering e-learning courses, workshops and other trainings.Assessing the success of development plans and helping employees make the most of the learning plan by coordinating the team’s daily tasks and identifying the opportunities for improving processes.

• Leading product training for all new hires in France• Testing and QA check for new trainees• Developing and improving training plans• Creating all supporting materials for training assignments and schedules• Responsible for creating and maintaining the Help Center page for the french branch

• QA point of contact for all members of the problem solving team• Integration specialist for accounting software• First line for troubleshooting account software

• Was main contact for client requests• Resolving and reporting customer issues• Consultant point of contact for accounting issues

• Liason for client to business communications• Collected main feedback from clients• Responsible for software bug reporting and resolving