A CIPD qualified professional working within a very challenging growing company reporting to the group HR Manager, having sole responsibility for the Northern region of the company with 230 + personnel. Accountable for all aspects of HR including, employment law, industrial relations, varying contracts and terms and conditions of employment due to the TUPE nature of the business. Ensuring all personnel and training records are accurate and up to date and administration is efficiently carried out. Coaching and guiding managers to improve and develop the culture to improve relationships, build morale, increase productivity and retention.

Managing a case load referred from the NHS providing specialist employment advise/support relating to HR policies and procedures, disciplinary and grievances, absence management in particular long term absence, industrial relations and performance management. The objective of this role is to work with employers, employees and external organisations to reduce absenteeism. This role requires you to keep up to date with employment legislation and have the ability to adapt quickly to various employers policies and procedures interpreting information accurately to ensure the correct advise is given in a timely manner, often working to tight deadlines, delivering a service which meets and where possible exceeds contractual SLA targets.

Working in an area with challenging social and economic issues I managed a caseload of complex cases varying from bullying and discrimination in the workplace, alcohol and drug abuse, relationship issues, financial problems to facilitate a return to work from long term absence. As a Case Manager with a strong HR and training background this was vital within the success rate within this role.

To introduce HR policies and procedures to the business, implementing HR systems and dealing with all day to day HR issues promptly and consistently. Managing the salary/payroll, assisting in the recruitment of new staff, identifying training needs and producing plans. Providing 1 -1 coaching and guidance in conducting appraisals, producing personal development plans to meet individual and business needs.

To deliver HR practises, training and development. Having a proactive approach ensuring objectives meet the business needs and influence the team in its delivery. Sole responsibility for the store succession plan and manpower requirements encouraging others to stretch and reach their full potential. Communicating and embedding employment legislation and coaching the team to consistently apply. Working within the regional HR team, contributing at meetings, determining strategies moving forward. Contributing towards budget formation, setting targets and reviewing results. Supporting the Store Manager in the analysis of the business plan and operational performance looking for opportunities for improvements.