As a seasoned Project Management Professional with an MBA and Lean Six Sigma Black Belt certification, I have 7+ years of experience managing multi-site, cross-functional operations, driving process improvements, stakeholder management, and leading teams. With a track record of successfully delivering complex projects on time, I am a results-focused and personable Project Manager seeking a Project Manager II or Senior Project Management role with a progressive organization.My ability to manage multiple organizational projects simultaneously while streamlining operational efficiency, establishing customer-focused policies and procedures, and developing client rapport to improve engagement has resulted in increased efficiencies and productivity. I excel at driving continuous process improvement, setting goals, and cultivating teams that are focused on delivering exceptional results.As a Project Manager with Insurance Offices of America, I am currently leading several projects concurrently of various sizes, serving as a communication liaison between Project Sponsors, Project Team, and various business leaders. I manage the full project life cycle from requirements gathering, setting project expectations, creating project plans and timelines, and facilitating project execution, deployment, and closure. I also mentor less experienced members of the team and have received two spot bonus awards for delivering complex projects on or before the deadline.Prior to joining IOA, I managed multiple outsourcing projects as the Operations Optimization Manager at Martin Gottlieb and Associates, where I identified process inefficiencies and made improvements to those inefficiencies. I recommended operational improvements to key leadership, communicated with key stakeholders within the organization as well as with the outsourcing vendors, and analyzed and monitored performance and quality of outsourced employees to ensure KPIs were met. Successfully implemented a seamless hand-off of four processes to BPO vendors.My educational background includes an MBA from the University of Phoenix and a BA in Sociology from Eckerd College. I have also completed various management/leadership courses, and I am currently pursuing PMP certification.Overall, I am a highly motivated, results-driven individual with a passion for project management, team leadership, and continuous process improvement. I am excited to bring my skills and experience to a new role with a dynamic organization.