• Complete insurance authorizations for ED patients outpatient orders• Schedule follow up appointments for ED patients through speciality offices• Create and update spreadsheets for Emergency Room daily statistics, transfers and inpatient admissions

• Verify patient information and insurance using Experian and Availity• Train new employees on hospital protocol, insurance verification process, and patient rights • Answer phones, direct calls and assist patient families with financial and insurance questions • Assist patients with financial aid education and any financial concerns they or their families have

• Run reports on NRC Health to show quality improvements by department, provider and staff • Create spreadsheets and gather data for quality performance project • Work with each department to understand concerns they have and work with management to find solutions

Treasure and Member of Big Sibling at Longwood University. An organization that strives to mentor and help the elementary school children in the area.