Anna Mueller Email & Phone Number

Pittsburgh, Pennsylvania

• Identified complex client requirements. Developed solutions for current product suite, new services
• Launched large project to to improve broken billing platform affecting 1000 + private label end clients. Identified issue, collaborated with technology to implement fix
• Assessed product profitability across large array of 50+ global cash management services
• Addressed concerns during product development phases with operations, technology, risk, compliance, legal teams
• Used in-depth knowledge of assigned products to assist development of customized product offerings. Collaborated with sales, relationship management teams to support sales efforts to close on deals
• Contributed to product management plans by analyzing/ gathering key success data, evaluation criteria

Pittsburgh, Pennsylvania

• Gathered data on integration issues,vulnerabilities. Reported all findings to technology with improvement recommendations. Evaluated function, performance, design compliance of every product against design standards.
• Authored, maintained well-organized, efficient, successful manual test cases
• Collaborated with developers, product owners to stay current on product features, functionality
• Mainframe, software testing - supported improvement recommendations presented by technology teams
• Identified, tracked defects within JIRA. Supported developers in resolving problems by completing additional tests
• Project Lead for several high profile projects and oversaw conversions for over 40 Banks

Pittsburgh, Pennsylvania

• Led cross-functional training via various methodologies. Created training programs, instructional materials to further educate external, internal clients
• Assessed training, development needs for high profile clients
• Trained, coached new personnel hired to lead training sessions for clients
• Authored over 50 educational online communications to update division on upcoming enhancements
• Key player in development of two new databases designed to streamline processes
• Designed aesthetic framework for database research tool used by internal clients