• Identified complex client requirements. Developed solutions for current product suite, new services• Launched large project to to improve broken billing platform affecting 1000 + private label end clients. Identified issue, collaborated with technology to implement fix• Assessed product profitability across large array of 50+ global cash management services• Addressed concerns during product development phases with operations, technology, risk, compliance, legal teams• Used in-depth knowledge of assigned products to assist development of customized product offerings. Collaborated with sales, relationship management teams to support sales efforts to close on deals• Contributed to product management plans by analyzing/ gathering key success data, evaluation criteria• Collected, analyzed volume trend for accurate pricing• Worked closely with operations, technology teams during implementation of products to ensure smooth, seamless product delivery• Supported product, development, sales teams by providing pricing, sales support, financial reports as well as performed technical training, demonstrations. Developed documentation for clients on upcoming product enhancements• Liaised with clients to develop deep understanding of business needs, current market landscape• Developed, managed brand identity in new market launches• Coordinated work across departments to keep teams on track with company goals• Monitored business trend forecasts. Adjusted pricing to maximize growth, opportunities• Collaborated with various departments to identify operational challenges , plan corrective actions

• Gathered data on integration issues ,vulnerabilities. Reported all findings to technology with improvement recommendations. Evaluated function, performance, design compliance of every product against design standards, customer needs• Authored, maintained well-organized, efficient, successful manual test cases• Collaborated with developers, product owners to stay current on product features , functionality• Mainframe, software testing - supported improvement recommendations presented by technology teams• Identified, tracked defects within JIRA. Supported developers in resolving problems by completing additional tests• Project Lead for several high profile projects and oversaw conversions for over 40 Banks• Process Improvements testing analysis; identifying bugs/issues within several products. Performed detailed testing of large transactions systems• Worked with off-site teams to complete timely tests and facilitate smooth product releases• Participated in load tests to determine server operating parameters

• Led cross-functional training via various methodologies. Created training programs, instructional materials to further educate external, internal clients• Assessed training , development needs for high profile clients• Trained, coached new personnel hired to lead training sessions for clients• Authored over 50 educational online communications to update division on upcoming enhancements• Key player in development of two new databases designed to streamline processes• Designed aesthetic framework for database research tool used by internal clients