Graduate Manager, Royal Mail Group (September 2019 – Present)Revenue Protection Manager • Delivered a business saving of £430,000 over 6-months as part of a small project team. Worked collaboratively to review an end-to-end process and develop recommendations, my key inputs included desk-based research, process mapping, data analysis and cross-functional stakeholder engagement.• Personally, accountable for the administrative side of a financial accounting process. Engaged cross-functional stakeholders to identify their needs. Taking responsibility for successful delivery by updating relevant documents and processes and leading regular catchups.• Thoroughly investigated complex processes to map an end-to-end process using information from computerised systems and qualitative data, to highlight trends and anomalies. Making strategic recommendations minimising loss and maximising generation of revenue.• Generated evidence to support senior financial stakeholders make business decisions. Recording data and building insight through pivot tables. • Forged networks across the business engaging and gaining buy-in from senior stakeholders.Work Area Manager • Increased work area throughput, a key performance indicator, by 20% as part of a 6-month project. Analysing the available data to implement process and behavioural changes. • Created excel workbooks to accurately measure and record performance data, allowing me to make data-driven decisions in real time. • Developed trust to manage a team of 15-30 people, used delegation to encourage independent decision making. Positively reviewed in 360-feedback. • In-house consulting, key recommendations have been implemented by senior managers, delivering cost efficiencies and greater area discipline, with a reduced risk of accidents and quality failings. • Mentored and coached managers to build trust and embedded a culture of respect and honesty, by focusing on behaviours. Further supporting personal development.

• Time management. Working to tight individual deadlines, as well as, demonstrating flexibility in workload to meet overall team and unit deadlines.• Research Output. Produced sophisticated research reports on food sectors within different countries, focusing on Top Growth Opportunities, for example a report on Bakery and Cereals in India. My work has been published and involved interpreting statistical data and providing insight based on market research and the use of data.

Creating and maintaining student records including results entry, suspensions, withdrawals and course transfers. Answering phone and email queries from students and teaching staff. Arranging, chairing and note taking for departmental meetings.

• Communication. Wrote and edited template reports and questionnaires to standardise best practice documents against legal criteria. • Attention to detail. Ensuring that all necessary information could be recorded consistently which allowed for comparisons and trend analysis to support the strategic direction of Healthwatch. • Editing skills. Proofread and edited messages for a Healthwatch App, aimed at making information about health services accessible to new students from a variety of international backgrounds. Ensuring clear and concise written communication.