My role as a Senior Fund Administrator sat within the HSBC Securities Services (HSS) Operations department and involved the delivery of Investment Administration services to assigned clients, in particular; trade processing, trade matching and settlement, security reconciliations and data maintenance, all within agreed quality, timing and output targets. My responsibilities in this role, in addition to those I held as Assistant Fund Administrator were: • Taking a leading role within the team to ensure it ran effectively and efficiently. • Acting as escalation point to ensure any issues are resolved in a timely manner. • Providing technical expertise to support colleagues and authorising any amendments to trade instructions. • Ensuring relevant logs are maintained and managed appropriately to agreed service definitions. • Authoring documentation, developing and maintaining procedures and controls to ensure ongoing compliance with industry and regulatory changes and requirements. • Ensuring accurate and relevant MI is produced and checked within the required timescales. • Participating in project and system change activity within HSS, including new fund, broker and custodian launches. • Reviewing current systems and investigating alternative options. Recommending any changes or process efficiencies and assisting the smooth implementation of any project or system change activity. • Providing support for the manager and cover for other administrators in the settlements department when required.

My role as an Assistant Fund Administrator involved the delivery of Investment Administration services to assigned clients, in particular; trade matching and settlement, security reconciliations and data maintenance, all within agreed quality, timing and output targets. My primary responsibilities included: • Processing security trade transactions in line with the underlying fund's valuation points. This includes updating trades, either electronically or manually, and checking the output to ensure that details are accurately reflected in the portfolios. • Matching security trades, based on details received from Clients and Brokers, monitoring the trade matching process, ensuring all exceptions are fully resolved with clients or brokers and any issues are fully documented within the system. • Issuing settlement instructions for trades and other transaction types to Custodians within agreed timescales. This includes sending instructions to Custodians via SWIFT or faxes and ensuring all transaction cut-off points are met. • Following up queries with Clients or/and Brokers, and checking failed trade information received from Custodians on a daily basis, as well as investigating interest claims that have been received. • Confirming accurate and timely update of all transaction types to the A&V system to ensure valuation deadlines are met. • Maintaining details of Broker and Counterparty Standing settlement data. • Providing both Custody and Broker reviews to the Relationship Manager.

The Securities Lending Operational department based in Glasgow is responsible for supporting global trading activities. The department in which I worked is formed of Lender Services and Middle Office, our activities comprised; actions to facilitate the covering of both strategically traded short-positions, deliveries which arise as a consequence of failed settlement, and the temporary transfer of ownership of securities to benefit both the borrower and lender.This role provided me with extensive experience working in a demanding, fast paced environment where I was able to further develop my ability to successfully manage high volumes of time sensitive work by efficiently prioritising my workload. My primary responsibilities in this role included:• Serving as the primary point of contact with both Borrowers and Lenders (Clients) of securities, managing client relationships on a day-to-day basis. This included working with other departments within Morgan Stanley who also had contact with the Clients and acting as a point of escalation for any issues• Reviewing exposures on a number of assigned clients throughout the day, ensuring requirements are correct, any exposures are understood and agreed with the Credit department and that collateral is agreed and received from/delivered to clients• Ensuring controls on the collateral management process are monitored and exceptions resolved in a timely manner• Liaising with other teams within Morgan Stanley including the financing desk on high value/high risk collateral moves• Pre-matching trades, monitoring settlement of the trades and performing failing trade management• Daily and Month end Cash and Security reconciliations, including identification and resolution of breaks/issues, investigating and resolving interest claims• Providing data analysis and metrics to senior management• Continually analysing the team’s processes and procedures to contribute to our operational improvement program

Mercury are internationally recognised as the leading provider of luxury goods and services within Russia. I was a Sales Manager within the Jewelry and Watch department where my responsibilities included: • Stock maintenance and supply, staff training, organising staff scheduling, holiday planning and merchandising the new season’s stock• Preparing and presenting monthly sales reports and both organising and chairing staff meetings • Working closely with the Marketing and Retail teams to improve and refine product displays and customer management. I earned a commendation as my initiatives improved the company’s sales and profitabilityDuring my tenure, I succeeded in consistently improving sales results and always maintained excellent customer service levels.