- Building and maintaining strong relationships with clients to ensure satisfaction and retention- Identifying and pursuing opportunities for upselling or cross-selling products and services- Collaborating with internal teams such as marketing and production to address client needs and objectives.- Developing and implementing strategic account plans to maximize revenue growth.- Monitoring and analyzing sales performance metrics, providing regular reports and insights to management.- Conduct regular check-ins and meetings with clients to review progress, gather feedback, and identify areas for improvement.- Coordinate and oversee the execution of client orders, ensuring accuracy and timeliness of delivery.

– Cultivated and fortified robust relationships with key business partners, ensuring sustained collaboration and mutual growth.– Conducted regular client interactions through various channels including phone calls, virtual meetings (Skype), emails, and in-person consultations.– Proactively addressed and resolved customer inquiries and issues, delivering exceptional service and enhancing client satisfaction.– Leveraged statistical data and comprehensive reports to perform in-depth analysis of client activities and engagement patterns.– Monitored and evaluated product performance relative to contractual obligations, ensuring compliance and maximizing efficacy.– Systematically updated and managed customer data within the CRM platform, ensuring accuracy and strategic insights.

- Collaborated with stakeholders to prioritize features and enhancements based on customer needs and market trends- Conducted market research and competitor analysis to inform product strategy and roadmap- Facilitated sprint planning meetings and retrospectives to ensure alignment and continuous improvement within development teams- Engaged with customers and gathered feedback to iterate on product features and enhance user experience- Stayed abreast of industry trends and emerging technologies to drive innovation and maintain competitiveness in the market

- Developed and launched a new financial reporting system according to the required metrics- Oversaw and ensured compliance with relevant regulations and standards governing product development and implementation- Led internal audits and monitoring activities to assess compliance with regulatory standards and identify areas for improvement- Maintained accurate and organized records and documentation to demonstrate compliance with regulatory standards and facilitate regulatory inspections- Defined KPIs for related projects and evaluated the success of such

- Supervised processing of payments and payouts- Created training plan for onboarding process for the team of 11 people- Determined devise-based authentication and mobile security solution for fraud risk prevention via Iovation platform

- Adjusted and developed KYC procedures for several projects- Handled forum complaints and fraudulent claims via multiple rating websites- Regulated financial cooperation within B2C- Analysed and monitored traffic for the fraudulent activity

- handled complaints- assisted with the VIP clients' inquires- covering fraud-claims and fighting CHB's, fraud alerts etc- provided retention of the existing database

- covered high incoming traffic- communicated with clients vie live-chat, email and phone - provided customers with the correspondent assistance