Anna O. Email & Phone Number

British Columbia, Canada

• Manage customer relationship and requests for FortisBC Energy Star Portfolio Manager platform
• Collaborate with other program teams, technical teams, third-party consultants, and Key Account Mangers to improve the customer experience
• Foster and manage relationships with external program partners and actively engage program participants for feedback to improve customer satisfaction.
• Actively assist and support regulatory filings and activities
• Organize bi-annual workshops and sector-specific meetings for program participants

• Developed baseline metrics for the company’s first-ever product recall procedure to show commitment to customer safety and enhance customer loyalty.
• Launched a return data analytics dashboard to track trends and present findings to inform high level company decisions, reduce return.
• Built out product manufacturing specifications for major products and manage document control.
• Create and maintain documentation for manufacturing operations i.e product specifications, scope of work.
• Cooperate and communicate effectively with other project participants to provide technical support.
• Review engineering deliverables and initiate appropriate corrective actions

St John’s, Newfoundland And Labrador, Canada

• Authored 40% of the helpdesk articles to drive adoption of our innovative technology features across existing customer base to maximize energy savings
• Identify barriers and bottlenecks with other departments to develop and execute the most beneficial user experience.
• Support marketing and utility manager on rebate program execution to ensure a smooth customer experience.
• Led the development of a new warranty process for agents/customers to streamline the process for quicker turnaround to reduce false replacements by 22%.
• Educate customers on best ways to maximize energy savings using our app features like geofencing, scheduling, and energy charting
• Analysed customer feedback and interactions to develop insights to reduce our tickets by 35%.

Nigeria

• Pioneered the successful migration to a digital system to keep drug inventory at optimum levels that balanced the requirement to not go out of stock on critical drugs to reduce incidences of expired inventory by 50%.
• Spearheaded the organization of 7 health awareness seminars and free testing programs.
• Managed employees to ensure the smooth running of daily activities

Keffi, Nasarawa State, Nigeria

• Negotiated with vendors to reduce field trip cost by 30% to remain in the departmental budget.
• Reduced time spent on document retrieval by 70% by optimizing the filing system in the Dean’s office.
• Performed systematic analysis to develop insights from geologic data.
• Lectured Algebra Mathematics course and offered private tutoring to students.
• Audited and engaged in research documentation to reduce the Dean's workload by 10%.

Warri, Nigeria

• Maintain a record of all data from heat exchangers and pumps.
• Routine collection of fuel samples for laboratory testing of octane rating to stay above the standard measurement.
• Assisted in site investigations related to implementing and planning compliance activities to ensure that regulatory requirements are met with the environmental services team.
• Examined waste streams and created a comprehensive report on waste minimization and management for the refinery.

Master'S Degree, Environmental Engineering, 3.9/4.0 Cumulative Average 87%

Research Project on Production of Syngas from Municipal Waste and the subsequent conversion to electricity using an industry case study.

Bachelor'S Degree, Petroleum Engineering, 4.02/5

Activities and Societies: Member, Society of Petroleum Engineers (SPE), Volleyball