Anna O'Regan Email & Phone Number

New York, United States

− Manager of the Data Quality Assurance (DQA) team for The Law Offices of Robert S Gitmeid, headquartered in NY with a presence in 40+ states across the US.− Duties include compilation, processing, and analysis of both qualitative and quantitative data (Data Wrangling) on a weekly basis, to monitor and manage the performance of multiple teams across a number of Operational KPIs.− Directing and supervising the activities of the DQA team including task assignment and prioritization, stakeholder demand management and delivery commitment.− Responsible for the creation and maintenance of Salesforce reports and dashboards in support of numerous corporate performance goals such as increasing the efficiency of attorneys and paralegals and maximizing client satisfaction.− Configured Profiles, Roles and Permission Sets to grant/deny users access to platform features.− Worked on creating custom objects for Service Cloud, permission sets, page layouts, workflows, validation rules, custom settings, record types, roles, role hierarchy, field-level security, reports, dashboards, andidentification/documentation of bugs etc.− I create, repair, and administer complex excel worksheets powered by Visual Basic scripts.− I deliver predictive and prescriptive management reports and associated analysis in support of business growth.− I implement data visualization tools such as Pivot Tables and Power BI to illustrate data clearly to stakeholders.− In support of Continuous Services Improvement (CSI) culture, I conduct weekly, bi-weekly and monthly reviews ofperformance delivery and processes efficiency with other managers and departments in order to drive the implementation of new strategies.

Provide day to day support for the National Kidney Foundations Salesforce and data integrations, including data management and clean up tasks, report writing, event registration set up, end user support, and conducting employee trainings.− Participating in development of platform, CRM enhancement projects and supporting the director to identify and meet current and future needs.− Created customized reports and dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company.− Managed a fast-paced queue of support/project requests from internal teams such Events, Marketing, Finance, Community Outreach etc.− Developing and implementing Salesforce training for users and maintaining guides and procedure documentation.− Involvement in the process of choosing an external partner to work with and participating in the NKFs transitionand implementation from NGOC to NPSP.− Managing day to day support and troubleshooting for NKFs Salesforce users.

New York City Metropolitan Area

• Managed master data for the NFKs enterprise repository, including creation, updates, and deletion• Provided quality assurance (QA) for all data, working with quality assurance analyst as and when necessary.• Responsible for data integrity and data clean–up for patient/donor database and participating in strategic initiatives delivering data integrity and normalization.• Resolution of all requests/queries concerning salesforce across the organization within agreed service levels. • Worked with Salesforce team to create and maintain online event forms.• Corresponding/problem solving with the event managers from regional offices.• Ensured the smooth functioning of the data team by performing general administrative tasks.

Maidenhead, England, United Kingdom

• Installing and configuring computer applications.• Diagnosing hardware and software faults solving the issues either in person or over the phone.• Maintaining procedural documents and reports.• Analysis of call logs in order to discover underlying insights, issues and trends.• Responding to trouble tickets, callouts and walk-ups and resolving within SLA.

Bsc, Chemical Physics

Master'S Degree, Human Rights