• Property styling• Receptionist • Managing administrative processes • Enquiries• Diary Management

Front of House/Hotel Reception• Guest Services and accounts• Reservation phone/internet enquiries• Concierge • Coordination of guest tours and transfers

• Managing administrative processes • Email, telephone and face to face enquiries• Diary Management• Greeting and assisting visitors to the showroom

• Sole management of entire house • Created house manuals for future employees to follow • Scheduling and diary management for owner of house • Event management for functions including catering, styling and entertainment supplier liaison

• Responsible for recruiting and training, scheduling, supervising and motivating staff • Coached employees in company products and services, model selling behaviour, technical knowledge and methods of connecting customers with the right products• Conducted staff meetings• Maintained inventory required for daily business operation• Ordering provisions and sustained supplier contacts• Enforced excellence in cleaning and safety standards • Ensured a high level of customer satisfaction was achieved to gain repeat clientele• Performed opening and closing procedures• Undertook Barista and food handling duties

• Front of house responsibilities – Check in/check out/enquiries, guest services, guest accounts, reservation phone/internet enquiries and concierge services.• Sales and Marketing – Organisation of new clothing merchandise for guest gift shop, pricing, stock control including pearls, diamonds and local regional products, as well as maintaining supplier contacts.

Coordinate staff training on etiquette, customer liaison, housekeeping and organisational procedures for events and general day to day service

• Front of house/Reception (check in, check out, enquiries)• Guest services and accounts• Reservation phone/internet enquiries• Concierge

• Organisation of 36 guests and 14 hospitality crew• Planning of daily excursions• Compiled and delivered nightly informative speeches on activities• Administration (both on board and ashore) including supplier management and ongoing liaison, guest and crew accounts• Merchandise Sales and Marketing - clothing, pearls and diamonds (hosted events/shows)• Stock control and ordering provisions - merchandise and hospitality departments• Training of new crew members • Fine dining service and conducting wine tasting evenings• Deck assistance for excursions, including Helicopter embarking/disembarking• First aid