Anna Phillips Email & Phone Number

o Facilitate technical and business consulting projects with health plan and ancillary carrier representatives where I prepare detailed solutions to support benefit administration needs for implementation on multiple Benefitfocus platforms, document requirements, and consult on best practiceso I communicate these requirements directly to engineering and engage in sprint planning, grooming, development activities, and test planning to deliver timely for project Go Live deadlineso Represent Benefitfocus as a LIMRA committee member to adopt industry standards for data exchangeo Work closely with Product teams to represent carrier asks for roadmap delivery goalso Advise on new sale proposals and participate in technical guidance discussions with new carrier client prospects to assist solution engineering for new contractso Represent implementation teams as a “Delivery Core Four” consulting SME of the Benefitfocus enrollment platform

Charleston, South Carolina Area

o As part of the Mercer Platform Evolution Team, I assisted in documentation of requirements and implementation of the prioritized platform carrier integrations and web enhancements designed for the Mercer Marketplace partnershipo Met with insurance carriers and Mercer counterparts to write requirements for files and platform configurations while assisting engineering teams in the interpretation of those requirements into developed codeo Managed multiple projects at one time adhering to project timelines, and assisted with Program Management tasks based on the needs of our teamo Coordinated with test analysts to create standard scenario sets to validate code is working as expected in all scenarioso Aligned with internal direct client and standards teams to meet data quality standards and reduce technical debt

o Managed the Mercer EDI team responsible for secure delivery of data files and transmission related support for approximately 200 clients, 1,000 weekly/monthly file feeds with over 700,000 eligible employees and retirees on Mercer Marketplaceo Responsible for the validation, encryption, transmission, communication and triage support processes for fileso Gathered and presented Mercer with daily/monthly reporting metrics based on contractual service level agreementso Gained experience in process improvement techniques, automation, data quality, hiring practices, global associate onboarding

o Managed the secure delivery of data files and transmission support for Partner Carrier and Mercer Marketplace file feedso Served as the primary contact for questions concerning file transmission and worked with engineers on resolving reported data solutions in order to meet client needs